Activation & Onboarding Specialist

LangChain, Inc.; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Flexible vacation

401(k) plan

Job summary

LangChain, Inc. is looking for an Activation Specialist to join the Customer Experience team. You’ll work with new customers during their first weeks on LangSmith, helping them move from signed contract to a working platform ready for production agents.

You’ll focus on activation milestones such as admin setup, SDK integration, and first evaluations, coordinating with GTM, Product, Engineering, and LangChain specialists to unblock customers and build scalable processes.

Qualifications

• 2–4 years in a customer-facing role such as support, customer success, onboarding, or account management.
• Strong desire to work directly with customers and build trusted relationships.
• Clear, friendly written and verbal communication skills.

Responsibilities

• Own customer onboarding from kickoff through early activation milestones, including admin setup, SDK integration, first traced run, first evaluation, and LangGraph deployment.
• Guide customers through LangSmith setup and production readiness topics (security, org design, workload isolation, integration questions).
• Partner with GTM teams, Product, Engineering, and LangChain specialists to unblock customers and coordinate support when needed.
• Help customers build first evaluation workflows and define what “good” looks like, ensuring they can debug a production trace.
• Create runbooks, docs and repeatable processes to address recurring onboarding questions.
• Surface customer friction to Product and Engineering and track activation metrics (time to first trace, first evaluation, production run).

Skills

Customer-facing

Organization

Communication

Problem solving

Willingness to learn

Tools

SQL

BI tools

Observability tools

Job description

LangChain, Inc. is looking for an Activation Specialist to join the Customer Experience team. You’ll work with new customers during their first weeks on LangSmith, helping them move from signed contract to a working platform ready for production agents.

You’ll focus on activation milestones such as admin setup, SDK integration, and first evaluations, coordinating with GTM, Product, Engineering, and LangChain specialists to unblock customers and build scalable processes.