Production Coordinator (Merchandising)

Rocket Products; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

Rocket Products in London is seeking a Production Coordinator to join our busy in-house Production Department in Kentish Town. You will coordinate and administer the manufacture and delivery of bespoke designed and pre-manufactured promotional products sourced from Far East and UK suppliers, while providing holiday cover in Warehouse and Despatch during peak periods.

The role involves end-to-end supply chain management, ensuring on-time delivery, quality and accurate documentation, and close

Qualifications

• Experience in a busy, customer focussed environment.

Responsibilities

• Processing orders for Far East and UK sourced promotional merchandise products and following it through until delivery.
• Responsible for the logistic side, ensuring goods move correctly with third parties, sales coordinators and despatch.
• Own the whole supply chain from ordering to delivery following specific steps.
• Ensure production matches client expectations in terms of quality and quantity and deadlines.
• Book deliveries with client warehouses and provide packing and delivery instructions to 3PLs.
• Maintain accurate purchasing data on the internal Promotional Office system.
• Ensure suppliers use correct commodity codes, commercial invoices and packing lists for exporting to the UK.
• Check deliveries of incoming client orders and record all documents on the system.
• Provide updated order status notes to account managers and sales coordinators.
• Provide holiday cover for Warehouse/Despatch Administrator and assist in despatch during busy periods.

Skills

Numerate

Good telephone manner

Job description

Salary £29,000 pa + monthly bonus after 6 month

A Production Coordinator is currently required to work for a leading promotional merchandise company in Kentish Town, London.

Working within a busy in-house Production Department, you will:

• Coordinate and administrate the manufacture and delivery of our Far East and UK supplied bespoke designed and pre-manufactured promotional products.
• Provide holiday cover in our Warehouse and Despatch services and help manage the despatch workload during peak periods.

The team currently comprises a Production Manager, a Production Coordinator and a Warehouse/ Despatch Administrator.

The Production Coordinator role responsibilities include:

• Processing orders for Far East and UK sourced promotional merchandise products and following it through until delivery is met in a timely manner
• Responsible for the logistic side, making sure the goods are moving correctly and as agreed with third parties, sales coordinators and despatch department
• Take ownership of the whole supply chain process from ordering the goods until delivery to the clients following specific steps
• Ensuring that the production of the goods matches the client expectations in terms of quality and quantity and making sure that the production is achieved on deadlines given while working closely with international suppliers
• Booking deliveries with client’s warehouses and fulfilment houses to meet client dead-lines and giving packing and delivery instructions to third party logistics partners
• Maintaining and accurate updating of purchasing data on the internal Promotional Office bespoke system
• Making sure suppliers are using correct commodity codes, commercial invoice and packing list for exporting their goods to the UK
• Checking deliveries of incoming client orders
• Ensuring all documents relating to each order are properly completed and recorded on to the company Promotional Office system
• Providing updated information notes on to Promotional Office to ensure account managers and sales coordinators have up to date information detailing the exact stage of each order
• Providing holiday cover for the Warehouse/Despatch Administrator and assisting in despatch of items during busy periods

Skills:

• Numerate
• Good telephone manner

Experience (preferred):

• working in a busy, customer focussed environment
• working with overseas, Far East or UK merchandise manufacturers and suppliers
• working in a customer focussed environment
• working with logistic, haulage and despatch contractors (not essential)
• using a sales database or CRM system
• Ability to prioritise and plan your own workload
• Ability to work productively in a multi-disciplinary team environment
• Flexibility and ability to learn new skills
• Ability to multitask
• Effective and clear communicator
• Willingness to get involved in hands‑on warehouse and despatch tasks as required