Production Applications / L2 Support Engineer

Natobotics; City Of London; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading company in IT Services is looking for a Production Applications / L2 Support Engineer to join their team in London on a contract basis. The role demands strong Java and SQL skills, coupled with a solid background in application support, and offers hybrid working with a dynamic customer-facing environment. Candidates should have extensive experience in troubleshooting and communication, along with familiarity with ITIL practices.

Qualifications

• 6+ years in application support or development.
• Comfortable analyzing Java code.
• Strong in querying with Splunk.

Responsibilities

• Troubleshoot production issues and perform log analysis.
• Collaborate with Dev and L3 teams for incident management.
• Manage Major Incidents and conduct post-mortem processes.

Skills

Application Support

Java

SQL

Splunk

Communication

Job description

Production Applications / L2 Support Engineer

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Production Applications / L2 Support Engineer

Join to apply for the Production Applications / L2 Support Engineer role at Natobotics

Role: Production Applications / L2 Support Engineer-INSIDE IR 35

Location: London (Hybrid – 3 days onsite: Tues/Wed/Thurs)

Duration: 6+ months contract

Domain: Retail Application Support

Shift Flexibility: Weekend rotational shifts required (compensated with time off in lieu)

Core Requirements

Experience: 6+ years in application support or development

Technical Skills

Java (comfortable analyzing code)

SQL & Database knowledge

Splunk: Strong in querying, regex, alerts, and dashboards

Other Requirements

Strong communication & collaboration with internal teams

Production issue troubleshooting and log analysis experience

Familiarity with ITIL practices, ticketing systems, and SLA management

Proactive in identifying and resolving production issues

Able to collaborate with Dev and L3 teams for incident triage and change reviews

Experience managing Major Incidents and post-mortem processes

Ideal for candidates interested in support-focused roles and working in dynamic, customer-facing environments.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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