Product Support Technician

IMT Resourcing Solutions Ltd; Walton Cardiff; On-site; GBP 28,000 - 46,000; Full time

Job summary

Production Support Technician position in Tewkesbury, offering a permanent, full-time role with an annual salary up to £46,000. The role bridges Engineering and Operations, providing hands-on CNC/machining support, process improvement, and ERP-related updates.

Candidates should have strong GD&T knowledge, multi-axis CNC experience, and the ability to coach machinists. The ideal candidate will bring experience in precision components, tooling selection, and CAD/CAM systems, with a track record of

Qualifications

• Strong technical engineering background within a precision machining environment.
• Extensive knowledge of CNC machine capabilities and production processes.
• Multi-axis CNC machining experience.
• Experience setting work, selecting tooling and editing CNC programmes.
• Strong knowledge of tooling and its application.
• Experience machining complex precision components.
• Experience working with difficult-to-machine materials.
• Strong understanding of GD&T.
• Ability to self-inspect components and measure critical tolerances/features.
• Good understanding of CNC programming codes.
• Ability to coach and support machinists.
• Strong problem-solving and continuous-improvement mindset.

Responsibilities

• Provide hands-on technical engineering support to CNC machining and production teams.
• Support the introduction of new and existing products into manufacture.
• Identify and resolve engineering issues before and during production.
• Provide technical leadership, coaching and support to machinists.
• Improve machining processes to increase efficiency and machine utilisation.
• Support CNC programming and programme optimisation.
• Use CAD/CAM systems to support production requirements.
• Review tooling, manufacturing methods and machining processes.
• Carry out gap analysis and support ERP updates.
• Apply structured problem-solving and continuous improvement.
• Work closely with Production, Operations and Planning to resolve bottlenecks.
• Support familiarisation and technical training where required.

Skills

CNC machining

CAD/CAM

GD&T

Tooling selection

Multi-axis CNC

Education

Apprentice trained in mechanical engineering

Tools

SolidWorks

hyperMILL

ERP systems

Job description

Production Support Technician

Tewkesbury - Permanent - Full Time - up to £46,000

Our client, a specialist precision engineering manufacturer, is looking for an experienced Production Support Technician to provide hands-on technical engineering support across machining and production.

This role sits between Engineering and Operations, supporting machinists, solving production issues, improving processes and ensuring engineering requirements are correctly implemented throughout manufacture.

The role:

• Provide hands-on technical engineering support to CNC machining and production teams
• Support the introduction of new and existing products into manufacture
• Identify and resolve engineering issues before and during production
• Provide technical leadership, coaching and support to machinists
• Improve machining processes to increase efficiency and machine utilisation
• Support CNC programming and programme optimisation
• Use CAD/CAM systems to support production requirements
• Review tooling, manufacturing methods and machining processes
• Carry out gap analysis and support accurate ERP system updates
• Apply structured problem-solving and continuous-improvement techniques
• Support non-conformance processes and raise NCRs where required
• Work closely with Production, Operations and Planning to resolve bottlenecks
• Support familiarisation and technical training where required

The Person:

• Strong technical engineering background within a precision machining environment
• Extensive knowledge of CNC machine capabilities and production processes
• Multi-axis CNC machining experience
• Experience setting work, selecting tooling and editing CNC programmes
• Strong knowledge of tooling and its application
• Experience machining complex precision components
• Experience working with difficult-to-machine materials
• Strong understanding of GD&T
• Ability to self-inspect components and measure critical tolerances/features
• Good understanding of CNC programming codes
• Ability to coach and support machinists
• Strong problem-solving and continuous-improvement mindset

Desirable:

• Apprentice trained within a mechanical engineering discipline
• CAD/CAM experience
• hyperMILL programming experience
• SolidWorks modelling/design experience
• New Product Introduction experience
• Experience with configuration management and engineering change processes
• ERP systems experience
• SMED / machining continuous-improvement experience
• Lean Six Sigma Green Belt or similar qualification

Why join?

• Technical role with real influence over machining and production performance
• Work on complex precision-engineered components
• Opportunity to mentor and develop machinists
• Involvement in NPI, process improvement and manufacturing engineering
• Broad role combining CNC expertise, CAD/CAM and problem solving
• Opportunity to drive improvements rather than simply operate machinery