Product Support Specialist

AGCO; United Kingdom; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

AGCO is seeking a Product Support Specialist to provide exceptional technical support for the PTx product line. This hybrid/remote role involves collaborating with R&D, leading dealer training, and generating technical documentation. Ideal candidates will have a relevant degree or extensive experience in Precision Ag.

Benefits

26 days annual leave + additional privileged leave

Pension scheme and life assurance

AXA private healthcare

Retail discounts and vouchers

Qualifications

• Bachelor's degree or 3+ years industry experience in Precision Ag.
• Strong problem-solving and communication skills.
• Experience with technical support and agriculture.

Responsibilities

• Deliver technical support to dealers and end-users.
• Collaborate with R&D for product launches.
• Generate and edit content for technical publications.

Skills

Problem-solving

Technical support

Communication

Writing and editing

Creativity

Education

Bachelor's degree in Agricultural Systems Technology

Bachelor's degree in Agronomy

Job description

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Product Support Specialist

Location:

GB

Brand: PTx

Workplace Type: Hybrid/Remote

Solutions for Every Season, we engineer and deliver precision ag hardware, software, and cloud-based platforms that connect every corner of the farm. Join PTx to make your contribution

The Product Support Specialist is responsible for delivering an exceptional customer experience by providing advanced technical support to dealers and end-users of the PTx product line. This role will collaborate with R&D in assisting with new product launches. This role will also lead dealer training, assist at trade shows, and create PTx publications.

Your Impact:

Field calls from growers and dealers on technical support questions during office hours as well as an after-hours rotation. These calls will include support requests for such things as installation, in-field operation, and in-field break downs

Respond to inquiries and call-back requests placed on the on-line ticket system during office hours as well as during the after-hours rotation

Make on-site service calls when an issue has progressed past the abilities of the local dealer and remote support is no longer an acceptable option

Communicate issues and future needs to the R&D team for current and future products

Generate and edit content for technical publications including operator and installation manuals, technical and service bulletins, knowledge base articles, and product instructions.

Your Experience and Qualification:

Bachelor's degree in Agricultural Systems Technology, Agronomy or 3+ years of industry experience supporting Precision Ag equipment or 5+ years related industry product support experience

Familiarity and experience in agriculture

Strong writing and editing skills. Evidence of “creativity”

Ability to communicate and present to large groups

Strong problem-solving skills

26 days annual leave + additional privileged leave and ability to buy up to 5 days annual leave.

Pension scheme, life assurance and Group Income Protection.

AXA private healthcare is available.

Retail discounts vouchers, EAP, and access to the Yu life Wellbeing App (free and unlimited 24/7 UK-based GPs + free will service).

Your Workplace:

You will work in hybrid/remote mode from our Stoneleigh, Warwickshire site.

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives.

Join our extraordinary team today and apply now!

Solutions for Every Season

We engineer and deliver precision ag hardware, software, and cloud based platforms that connect every corner of the farm.

Job Segment: Cloud, Scientific, Agricultural, Technical Support, Agronomy, Technology, Engineering, Agriculture

AGCO is a global leader in design, manufacture and distribution of agricultural machinery and precision technology. AGCO delivers value to farmers and OEM customers through its differentiated brand portfolio including leading brands like Fendt, Massey Ferguson, PTx and Valtra. AGCO's full line of equipment, smart farming solutions and services helps farmers sustainably feed our world.