Product Support Specialist

RSP UK Suction Excavators Ltd; Roxton; In loco; GBP 35.000 - 52.000; Tempo pieno

Descrizione del lavoro

RSP UK Suction Excavators Ltd in the United Kingdom is seeking a Product Support and Aftercare Specialist to assist Service, Sales, Training and Directors in delivering excellent support to customers and internal teams.

The role involves site visits, product demonstrations, spare parts advice, reports, and occasional nights away, with hybrid working from home and a Mercedes dealership as a base.

Competenze

• At least 3 years’ demonstrable experience working within the suction excavator industry.

Mansioni

• Provide product support to Sales, Service and Training teams.
• Assist Directors and customers with aftercare and technical guidance.
• Visit customer sites to demonstrate products and support installations.
• Coordinate with service for remedial works and spare parts support.
• Produce written and computer-based reports on site visits and activities.

Conoscenze

Suction excavator industry experience

Descrizione del lavoro

Location: Unit 1 High Barns Farm, Bedford Road, Roxton, Bedfordshire, MK44 3ET / Hybrid working from home & Mercedes Dealership

Job Summary: The Product Support and Aftercare Specialist will aid and assist Service, Sales, Training and Directors to achieve excellent support and aftercare support for our customers and internal departments.

Relationships: Directors, Service, Training, Sales Team, and Customers

Standard Duties/ Responsibilities:

Product Support

• Support Sales Department with newly imported vehicles – PDI’s IVA’s vehicle movements.
• Working with all chassis manufacturers and dealers to ensure a smooth delivery process.
• Support Service Department when required.
• Handing new machines over with Sales.
• Working at our customer’s sites and in-house demonstrating new and existing products.
• Research and development tasks.
• Telephone support for customers
• Assist Service Manager where necessary.
• Support Service Department when required.
• Handing new machines over with Sales.
• Working at our customer’s sites and in-house.
• Research and development tasks.
• Remedial works with service when required
• Visiting customers helping and advising regarding spare parts.
• Complete written and computer-based reports

Qualifications/ Experience: At least 3 years’ demonstrable experience working within the suction excavator industry.

Performance Standards: Comply with all aspects of the company policies and follow published procedures where applicable. Maintain a culture of best practice within the division by attending training courses, both internal and external when and where required.

Skills and Attributes Required: Working as part of a team nationwide, self-motivation and team working are essential. This role involves a high proportion of working alone as well as supporting and being supported by the company’s existing team. Flexibility within this role is paramount, with the ability to adopt working hours to accommodate priorities and/or business requirements. This will involve working throughout the UK with nights away from time to time.