Fulltime

Rioned; United Kingdom; Remote; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Private pension scheme

Paid overtime

Company van

Company phone

Laptop

Job summary

Rioned, the European market leader in drain cleaning and jetting equipment, is seeking a mobile service technician to cover the UK region. The role involves reactive servicing and repair on customer sites, recording labour and parts, and supporting the rental fleet.

You will travel to sites, sometimes stay away overnight, and liaise with the service team to resolve issues. Ideal candidates have an engineering or motor trade background, comfort with Windows, and a valid driving licence.

Qualifications

• Engineering or motor trade background required.
• Experience with plant or agricultural machines is a plus.
• Experience in an after-sales environment preferred.
• PC literate with understanding of Windows products.
• Clean and valid driving licence required.

Responsibilities

• Respond to reactive service and repair jobs on high pressure jetting equipment at customer sites.
• Maintain detailed labour, travel and parts records on job cards.
• Proactively seek new work and service contracts; promote products on the van.
• Occasional overnight stays; hotels paid.
• Keep rental fleet (50 jetters) in good condition and stock levels on van.
• Coordinate with Technical Advisor/Service Manager on technical queries.
• Installation of new jetters occasionally required.

Skills

Engineering background

Motor trade background

Plant/agricultural machines experience

After sales experience

PC literate

Windows proficiency

Tools

Windows PC

Laptop

Mobile phone

VW Crafter van

Job description

Rioned is the European market leader in drain cleaning and jetting equipment. The company covers all aspects of business from engineering and designing the products, to the sales department and then the after sales service. Rioned also offers a complete package rental service for some machines.

The UK team is based in Thetford, Norfolk with a sister company in Keighley, West Yorkshire. Across these two sites are just 25 employees which means the UK team is small and agile. The business relies on all employees to roll up their sleeves, really get involved and provide input into processes regardless of role or position.

Over the past three years we have seen record year on year growth which is a credit to offering top spec products and having a great team of people. This is our recipe for success.

This role would ideally suit someone with an engineering or motor trade background who would be keen to learn new skills. Rioned are looking for a mobile service technician for one of these two areas.

Responsibilities and duties

• Reactive jobs which are scheduled to service and repair high pressure jetting machines on customer worksites
• Fill in manuel/electronic job cards to a detailed and precise standard, recording labour, travel and parts used
• Be proactive to find new work, service contracts and selling products on work van
• Stays away from home will be required on occasions (hotels will be paid for)
• Maintain our rental fleet of 50 jetters
• Maintain stock levels on your service van
• Keep work van tidy, organised and presentable
• Liaise with Technical Advisor/service manager to fulfill technical queries and scheduled jobs
• Report to service manager for all aspects of the role
• On occasions installation of new jetters will be required

Personal profile

• Enjoys driving and travelling to scheduled jobs
• Prides themselves on their organisational skills
• Takes pride in appearance and being an ambassador for the company
• Maintains work van to an immaculate standard
• Ability to prioritise tasks throughout the day
• Willing to participate and support the overall business outside of the immediate role
• Ability to remain professional under pressure
• Able to work as part of a team and the ability to self motivate
• A good telephone manner

Qualifications and Experience

• Engineering or motor trade background
• Experience with plant or agricultural machines would be a benefit
• Experience in an after sales environment
• PC literate with an understanding for windows products
• Clean and valid driving licence
• £30,000 - £35,000 per annum, depending on experience
• Paid overtime available and often required
• Up to 6% matched contribution to a private pension scheme
• VW Crafter van, mobile phone and Laptop

Training and familiarisation

We believe that everyone should know and understand our products inside out. As such, over the first few months in this role we will equip you with the relevant PPE and ask you to go out with our current Service Technicians, our Sales Team and even some customers. We want you to see real life problems and then understand how our customers use our products to diagnose and resolve such issues.

Potential candidates will be required to have a phone / zoom interview before the first face-to-face interview