Product Support Specialist

Front Door Defense; Fareham; On-site; GBP 30,000 - 45,000; Full time

Job summary

Raymarine is seeking a Product Support Specialist to provide technical support for FLIR/Raymarine products. The role involves both office-based and field tasks, including diagnostics, repair, and customer training across the UK/EMEA/APAC regions.

Candidates should have practical sailing experience, excellent communication skills, and the ability to work independently. The position also involves managing customer queries and providing technical training sessions.

Qualifications

• PC literacy required.
• Experience with remote customer support is essential.
• Ability to adapt to changing priorities.

Responsibilities

• Provide 1st/2nd line support for FLIR/Raymarine products.
• Conduct in-field service visits and escalate issues as necessary.
• Deliver technical training sessions for customers.

Skills

Practical sailing/marine experience

Telephony skills

Communication skills (clear English, verbal and written)

Logical faultfinding

Electrical/electronic repair

Understanding of DC circuits and ethernet networking

Tools

Microsoft 365

AnyDesk

Job description

Product Support Specialist

Provide comprehensive technical support and training for FLIR/Raymarine products across UK/EMEA/APAC regions

About The Role

Job Summary: Exciting role within Raymarine's Technical Support Department, focusing on customer support (office-based and infield). Responsibilities include diagnostics, repair, training, and attending events. Requires travel (UK/EMEA/APAC), a Driving Licence, and a Passport.

Primary Duties & Responsibilities

• Handle telephone enquiries and provide 1st/2nd line support for FLIR/Raymarine products.
• Manage CRM and email queries, assist team colleagues, and oversee returns and repairs processes.
• Conduct in-field service visits and elevate technical issues with full triage to relevant teams.
• Support engineering teams and drive product improvement through technical expertise and customer feedback.
• Act as a technical subject matter expert to train and mentor team members.
• Deliver technical training sessions for customers.
• Perform other assigned duties.

Job Requirements / Skills

• Preferred: Practical sailing/marine experience, shipyard/vessel work, and training experience.
• Essential: PC literacy, telephony skills, Microsoft 365 usage, remote customer support (AnyDesk), and communication skills (clear English, verbal and written).
• Skills: Logical faultfinding, electrical/electronic repair, and understanding of DC circuits and ethernet networking.
• Traits: Self‑motivated, team player, flexible, and organized.
• Requirements: International travel readiness (EMEA/APAC), manual dexterity, and ability to adapt to changing priorities.

Needs to be able to work unsupervised whilst away from the office overseas, with ability to make own decisions in line with company policy. Ability to support own judgments without reference to others.

This position requires access to export‑controlled information or items (i.e. regulated technology or technical data per ITAR/EAR US regulations). Applicants must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.