Product Support Engineer - Rail

Rolls-Royce plc; West Midlands; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Rolls-Royce plc seeks a Product Support Engineer for Rail to perform and support maintenance on MTU rail products. The role is based in the Midlands with remote work flexibility and requires participation in 24/7 shift work with a provided van for mobile duties.

You will report to the Site Team Leader and collaborate with teams to ensure maintenance activities meet contract requirements, while maintaining safety and quality standards. Training in SAP and MTU tools will be provided.

Qualifications

• NVQ Level 2 in Engineering is preferable but not essential.
• Strong safety awareness.
• Proficient in MS Office (Excel, Word and email).
• On-the-job training will be provided for SAP and MTU Business Portal.
• Proactive with good initiative; strong organising skills; works well with others.

Responsibilities

• Perform modifications with potential progression to preventative/corrective maintenance.
• Contribute to continuous improvement activities for maintenance and procedures.
• Attend and participate in customer meetings to obtain sign-off.
• Complete documentation for work performed to record activities accurately.
• Assertive involvement in HSQE management processes.
• Maintain cleanliness of onsite facilities and reports.
• Utilise IT systems such as Go!Care, C4S, eWeb, Go!Manage and Outlook.

Skills

Safety awareness

MS Office proficiency

Proactive initiative

Strong organising skills

Flexibility

Teamwork

Education

NVQ Level 2 in Engineering

Tools

SAP

MTU Business Portal

Go!Care

Go!Manage

Go

Diasys

Outlook

C4S

eWeb

Job description

Job Description Product Support Engineer - Rail

Location: Midlands Based, Remote

Full Time

As the Product Support Engineer for Rail and you will report to the Site Team Leader or Site Supervisor At Rolls‑Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls‑Royce, you'll have the opportunity to work on world‑class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high‑performance culture. The Product Support Engineer will conduct and support, routine maintenance and repairs on mtu rail products to the standard specified in the approved manuals in accordance with the requirements of the contract(s). To embrace digitalisation.

What you will be doing:

• Perform modifications but with further development can progress to perform preventative, scheduled maintenance and/or corrective maintenance activities in accordance with the maintenance schedule, manuals and contract.
• Actively participate in the ongoing continuous improvement activities for both maintenance and procedures.
• General new suggestions for improvement.
• Attend and participate in meetings with the customer where necessary to obtain sign off for work that has been carried out on the customers equipment.
• Completion of relevant documentation for all work carried out in order to accurately record activities that are recorded for the company and the customer.
• Proactive involvement in the Company’s HSQE management processes.
• Maintain cleanliness of the SGB onsite facilities.
• Attend local and factory training courses when necessary to ensure skills remain current.
• Any other related activities reasonably required e.g. to cover work in another depot.
• Accurately report parts used during service work as per internal processes to ensure our stock is effectively controlled and accounted for.
• To participate in 24/7 shift working including callout when required
• Work as a mobile engineer if required, van will be provided.
• Make effective use of IT systems such as Go!Care, C4S, eWeb, Go!Manage, Go, Diasys, Outlook etc

Position Qualifications

From an engineering background NVQ Level 2 in Engineering preferable but not essential Outstanding safety awareness · Proficient in MS Office, particularly XLS, Word and email. On the job training will be provided for SAP, MTU Business Portal Preferred requirements: Proactive and with good initiative Strong Organising skills and a flexible attitude Works well with others

Type of Contract Permanent

At the heart of our business is the unrivalled dedication and technical expertise of our people. To support them we provide an environment of caring and belonging where everyone is themselves and supports each other. Discover how you can contribute your unique skills to our dynamic team.

Rolls‑Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.

Thank you for considering a rewarding career with us where your talent and passion matter. Our vacancies are always up to date. Once a vacancy has been filled, the advertisement will be removed from our website. You can find further information regarding your application in our FAQ section.