Product Support Engineer - Rail

JR United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading company in the rail sector is seeking a Product Support Engineer to conduct maintenance and repairs on mtu rail products. This full-time position involves shift work, offering a supportive environment focused on continuous learning. The role is mobile, with a van provided, and candidates will engage in various maintenance activities, diagnostics, and customer interactions. The position emphasizes the importance of safety, proactivity, and organization in a diverse and inclusive workplace.

Benefits

Competitive salary

Bonuses

Employee support assistance

Discounts

Qualifications

• Candidates should possess an engineering background.
• Relevant qualifications are required.
• Safety-conscious, proactive, and organized individuals are sought.

Responsibilities

• Perform preventive, scheduled, and corrective maintenance activities.
• Conduct planned maintenance following operating instructions.
• Diagnose and repair faults using technical information.

Skills

Proactivity

Organization

Safety-consciousness

Collaboration

Education

Engineering qualifications

Tools

IT systems (Go!Care, C4S, eWeb)

Job description

Job Title: Product Support Engineer - Rail

Job Details

• Full Time, Shift work (days & nights)
• Mobile Role, Van provided

About the Role

As a Product Support Engineer - Rail, you will conduct routine maintenance and repairs on mtu rail products, adhering to approved manuals and contract requirements, and embrace digitalisation. We offer a supportive environment that values continuous learning, development, and diverse experience. Benefits include a competitive salary, bonuses, employee support assistance, and discounts.

Key Responsibilities

• Perform preventative, scheduled, and corrective maintenance activities according to schedules, manuals, and contracts.
• Participate in continuous improvement initiatives for maintenance and procedures.
• Conduct planned maintenance following operating instructions.
• Attend meetings with customers to obtain sign-offs for work completed.
• Diagnose and repair faults using technical information such as drawings and guides.
• Document all work accurately for company and customer records.
• Engage in HSQE management processes proactively.
• Maintain cleanliness of onsite facilities.
• Attend training courses to keep skills current.
• Participate in 24/7 shift work, including callouts.
• Work as a mobile engineer if required, with a provided van.
• Report parts used during service for stock control.
• Utilize IT systems like Go!Care, C4S, eWeb, and others effectively.

Candidate Profile

We seek individuals with an engineering background and relevant qualifications. Candidates should be proactive, organized, safety-conscious, and collaborative. Rolls-Royce is committed to diversity and inclusion, fostering a respectful environment that enables all employees to reach their full potential.

Additional Information

Closing date: 5th June 2025

Type of Contract: Permanent

Location: London, ENG - SE25 5PY