Product Support Engineer

TLD; Kempston; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary depending on experience

Annual performance bonus

Company contributory pension scheme

Job summary

A leading industrial company in the UK seeks a Product Support Engineer to develop design solutions and support technical inquiries. Key responsibilities include troubleshooting systems, writing service bulletins, and conducting root cause analysis. Applicants should have strong analytical skills and a Bachelor's in Electrical Engineering. The position offers a competitive salary, annual bonus, and a pension scheme. Join us to make an impact and grow your career in a dynamic environment.

Qualifications

• Experience in a similar role/industry preferred.
• Hands-on environment with required critical thinking.
• Experience in a similar role/industry preferred.
• Bachelor Degree in Electrical Engineering preferred.
• Computer skills: Microsoft Office and Adobe Acrobat.

Responsibilities

• Support field technicians by troubleshooting electrical and mechanical systems.
• Answer technical inquiries from outside sales offices.
• Perform root cause analysis and maintain statistical data for investigations.
• Write technical service bulletins for field implementation.
• Monitor product demerit claims and liaise with project engineers.
• Develop and monitor test procedures consistent with design criteria.
• Provide technical feedback from sales to project engineers.
• Assist in writing and maintaining product manuals and datasheets.
• Coordinate technical training for service technicians.
• Occasional travel to assist with field issues.

Skills

Strong written, verbal, analytical and interpersonal skills

Desire to work in a hands-on environment

Critical thinking

Interpersonal skills

Critical thinking

Hands-on attitude

Microsoft Office

Adobe Acrobat

Education

Bachelor Degree in Electrical Engineering

Tools

Microsoft Office

Adobe Acrobat

Job description

TLD is a world‑leading industrial company specializing in the design, manufacture, distribution, and after‑sales support of aviation Ground Support Equipment (GSE).

With operations in more than 11 manufacturing facilities and over 45 service offices across the globe, TLD offers its customers “Local Support, Total Commitment”—delivering robust, reliable, and efficient solutions to airlines, airports, cargo handlers, and military operators worldwide. Our portfolio includes towbarless tractors, belt loaders, baggage tractors, air starters, steps, and ground power units (https://www.tld-group.com/).

The site of Powervamp, in Bedford, specialise in Ground Power Unit both mobile and fixed, pioneering advanced solid‑state 28 V DC battery carts and 400 Hz frequency converters. Powervamp is valued for its eco‑friendly, zero‑emission performance and low operating costs

Our innovative solutions support aircraft from small general‑aviation types up to wide‑body airliners, with our equipment deployed across 60+ countries (https://www.powervamp.com/).

Position Summary :

As a Product Support Engineer, you will develop and implement design solutions for products in the field and support technical inquiries by the sales and service organisations.

Your missions will consist to :

• Support field technicians by troubleshooting electrical and mechanical systems.
• Answer technical inquiries from outside sales offices.
• Review complex customer technical specifications for tender compliance.
• Perform root cause analysis and maintain statistical data for investigations of reported product deficiencies.
• Write technical service bulletins for field implementation.
• Monitor product demerit claims and liaise with project engineers and test technicians to develop solutions for customers.
• Develop and monitor test procedures consistent with design criteria for field use.
• Provide technical and design related feedback from sales and service to project engineers.
• Submit engineering change requests for the purposes of improving product design.
• Assist in writing and maintaining product technical manuals and datasheets.
• Assist in coordinating technical training for service technicians and customers.
• Occasional national and international travel to assist with field issues.
• Adhere to standards and procedures in the pursuit of ISO 9001.
• Maintain currency with respect to technical skills by attending training classes, technical courses, seminars, exhibitions, and trade shows as needed.

Other assignments as designated by Department Manager.

What we're looking for ?

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required :

• Strong written, verbal, analytical and interpersonal skills.
• Strong desire to work in a hands‑on environment where critical thinking is required.
• Experience in a similar role/industry preferred.
• Bachelor Degree in Electrical Engineering preferred.
• Computer skills : Microsoft Office and Adobe Acrobat.

What's on offer :

• Holidays.Competitive salary depending on experience
• Annual performance bonus.
• Company contributory pension scheme.

If you're ready to make an impact and grow your career in a dynamic environment, we want to hear from you! #WeAreTLD ✈