Product Support Engineer

Martin-Baker Aircraft Company Ltd.; Denham; Remote; GBP 45,000 - 75,000; Full time

Benefits offered by this job

Excellent pension package

Life Assurance

25 days annual leave plus bank holiday

Cycle to work scheme

Personalised training and development

Job summary

Martin-Baker Aircraft Company Ltd in Denham, Buckinghamshire, is seeking a Product Support Engineer to act as a technical liaison and investigate in-service issues for global customers.

You’ll work with Design and Product & Engineering Support to identify test equipment, provide expert advice and create SILs/TILs as required. This onsite role offers meaningful, life-saving work within a supportive engineering team.

Qualifications

• Proven technical knowledge of MB products and in-service practices.
• Experience with product support methodologies.
• Strong English grammar and clear communication.
• Teamwork experience.
• Excellent problem solving and investigative skills.
• Advanced Excel; SAP experience; Access database familiarity.

Responsibilities

• Liaise with customers and field engineers; assist in defect investigation.
• Identify needed test equipment and tooling with Design teams.
• Provide reactive technical support and timely status updates.
• Prepare technical communications, SILs and TILs as required.

Skills

Technical knowledge of MB products

Product support philosophies/techiques

Communication skills

Teamwork

Problem solving

Excel

Access

SAP

Tools

SAP

Job description

As part of our Product & Engineering Support team at our Denham site in Buckinghamshire, the Product Support Engineer plays a key role in providing technical liaison and product investigation support to customers around the world.

Direct Impact, Global Scale. Life-Saving Mission.

At Martin-Baker, the work we do matters. We design, manufacture and support life-saving equipment used by aircrew around the world. Our products operate in demanding environments, where quality, reliability and attention to detail are critical.

We’re proud of our long history in aerospace and defence, also focused on the future. Joining Martin-Baker means becoming part of a business with a clear purpose, strong engineering capability and a long-term commitment to its people, products and customers.

Whether you work in engineering, operations, commercial, finance, supply chain or support functions, your contribution helps deliver equipment that protects lives. It is challenging work, but it is also meaningful, and with over 7800 lives saved, it gives our people the opportunity to be part of something with real impact.

The Opportunity

As a Product Support Engineer, you’ll be an important point of contact for our customers, helping to investigate defects, offer practical support and provide technical advice where needed.

You’ll also work closely with Design and Product & Engineering Support teams to identify the specialist test equipment and tooling needed for maintenance, testing and operating checks on ejection seats. This is a varied role where you’ll help customers, solve problems and provide guidance whenever it’s needed.

This role is based onsite at our Denham site.

What You’ll Do

• Customer liaison tasks to include support of Field Service Engineers as required.
• Assist in defect investigation including documenting and researching root cause of in-service failures and oversee corrective actions.
• Provide reactive technical support to customer (internal and external) enquires in a timely manner and provide status updates as required.
• Provide formal communications, creating Special Information Leaflets (SILs) and Technical Information Letters (TILs) as required.

What We’re Looking For

• Technical knowledge of MB products with a clear global understanding of in-service practice and policies.
• Knowledge of Product support philosophies/techniques.
• Confident communication skills, with a strong command of English grammar and vocabulary and the ability to express information clearly and effectively.
• General experience of working and participating in a team.
• Excellent problem solving/investigative skills.
• Strong Excel expertise, competent Access user (‘lessons learned’ database gradually being migrated to SAP), SAP.

Our Values

At Martin-Baker, we value professionalism, understanding, teamwork, humility, accountability and integrity. We look for people who take pride in their work, collaborate openly and act with care because the work we do matters.

What We Offer

• Excellent pension package with strong employer support — Martin-Baker contributes 9% of your salary (non-contributory to the employee), with further employer contributions that grow as you increase your own
• Life Assurance
• Lunchtime finish on a Friday
• Personalised training and development plan
• 25-days annual leave plus bank holidays
• Opportunity to purchase additional annual leave
• Occupational Health team
• Cycle to work scheme

We believe in equal opportunity, committed to creating an inclusive environment where everyone is respected. We want you to be able to do your best work.

Martin-Baker is a signatory to the Armed Forces Covenant, showing our support and commitment to our Armed Forces and their families, proudly supporting those who serve.

This role is subject to pre-employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). For more information and guidance please visit https://martin-baker.com/security-vetting

The role also involves access to information governed by U.S. Export Control Laws (including ITAR); therefore, all applicants must satisfy ITAR eligibility requirements.