Product Support Consultant

JR United Kingdom; Bradford; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company seeks Bilingual Product Support Consultants to assist customers with Zenoti. This in-office role emphasizes problem resolution, technical expertise, and high customer satisfaction. Candidates should possess experience in public-facing roles, specifically in hospitality or retail, and demonstrate proficiency in English and French.

Qualifications

• Minimum 1 year in a public-facing service position requiring customer engagement.
• Experience in hospitality or retail preferred.
• Technology-oriented with a background in self-learning.

Responsibilities

• Receive inbound help requests from customers via phone, chat, and email.
• Own customer issues and ensure resolution while advocating for customer needs.
• Provide peer mentorship and create knowledge base materials.

Skills

Customer Engagement

Bilingual (English and French)

Technical Expertise

Tenaciousness

Perseverance

Tools

Point-of-Sale System

Reservations System

Job description

We are looking for Product Support Consultants (Bilingual - English and French) to join our support team to help our customers use Zenoti effectively to run their business. This team works Mon- Friday - 9 AM - 6 PM UK time and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance. This will be an in-office position based in our office in Manchester, UK

What Will I be doing?

• Receive inbound help requests from customers via the primary channels of phone call, chat, and email.
• Own customer reported issues and see problems through to resolution; be an advocate for our customers and their needs.
• Consult with customers to ensure their business operations run effectively on Zenoti
• Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment;
• Raise issues to higher levels of support as needed; be able to identify when you need help to solve an issue
• Be a trusted advisor to our customers on issues related to Zenoti products and experience in a way that results in high customer satisfaction;
• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers;
• Provide peer mentorship to team members
• Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community.
• Be proud of what you work on, obsess about the quality of the work you produce.
• Influence the direction of the product by providing feedback about challenges customers have with using our product.

What Skills do I need?

• Minimum 1 year in a public-facing, English and French/Spanish/Dutch/German speaking service position requiring frequent customer engagement; the ideal candidate will come from a hospitality or retail background
• Experience running a Point-of-Sale or reservations system
• Tenaciousness and perseverance
• A technology-centric background with demonstrated curiosity and self-learning

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Created on 04/06/2025 by JR United Kingdom