Graduate Customer Support Engineer – Biomolecular Solutions

Agilent Technologies; Cheadle; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Agilent Technologies is seeking a Graduate Customer Support Engineer to support clients in on-site installations and training on Biomolecular Services. This role involves direct customer interaction and problem-solving in a dynamic environment, with a commitment to excellence in laboratory support.

Benefits

Permanent Contract in an international organization

Competitive compensation and benefits package

Outstanding company culture

Career development opportunities

Qualifications

• A valid driving license.
• At least a first hands-on experience in a lab with biology techniques (PCR, Gel Electrophoresis, etc.).
• Full proficiency in English.

Responsibilities

• Respond to customer needs by providing repair, installation, and maintenance activities.
• Contact customers in a timely manner and schedule services efficiently.
• Complete administrative paperwork and computer reports promptly.

Skills

Customer oriented

Communication

Interpersonal skills

Proactive

Problem-solving

Education

Recent university degree in a Life Sciences related field (Molecular Biology, Biochemistry, Biotechnology, etc.)

Job description

Graduate Customer Support Engineer – Biomolecular Solutions

Join to apply for the Graduate Customer Support Engineer – Biomolecular Solutions role at Agilent Technologies

Graduate Customer Support Engineer – Biomolecular Solutions

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Join to apply for the Graduate Customer Support Engineer – Biomolecular Solutions role at Agilent Technologies

Job Description

Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at www.agilent.com.

Job Description

Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at www.agilent.com.

Every day, Agilent Customer Support Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!

You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our Biomolecular Services (Automation, Genomics and Cell Analysis).

Your main responsibilities will be:

• Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities
• Contact customers in a timely manner and schedule services efficiently
• Connect with manager and sales team to understand and meet customer needs and expectations
• Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures
• Complete administrative paperwork and computer reports promptly and accurately
• Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered - use the complaint handling system as required
• Address customer requests for service and communicate proactively before, during and after service
  
  

For this role, you will be working remotely combined with travel to customers primarily in the area from Leeds to Manchester, but with occasional travel further in UK when required (with occasional nights away).

Qualifications

We are looking for an individual with the following background:

• A recent university degree in a Life Sciences related field (Molecular Biology, Biochemistry, Biotechnology, etc.)
• At least a first hands-on experience (internship/placement, university project or first position) preferably in a lab with biology techniques (PCR, Gel Electrophoresis, Flow Cytometry, Spectroscopy)
• Full proficiency in English
• A valid driving license
  
  

On a personal level, you are proactive, outgoing and customer oriented. You enjoy working both autonomously and as part of a team, to solve various types of problems. You have great communications and interpersonal skills to interact with many internal and external partners.

What we offer:

• Permanent Contract in an international organization, offering a dynamic working environment, with exciting challenges and opportunities
• Competitive compensation and benefits package (company car, yearly company bonus, private health care, pension scheme, discounted stock purchase plan, medical & life insurance…)
• Outstanding company culture
• Career development opportunities
  
  

We will make sure you get all the training and development opportunities you need to become the best in your field.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

100% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

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