Product Support Advisor

Cast UK; Tamworth; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company in the catering equipment sector is seeking a Product Support Advisor in Tamworth. This role offers the opportunity to manage product data, support teams, and drive new product introductions. Ideal for those at the start of their career, it provides long-term growth in a dynamic work environment.

Benefits

20 days holiday plus bank holidays

Company pension scheme (up to 5% matched)

Healthcare plan options

Qualifications

• Strong organisational and planning skills.
• Confident communicator with detail-focused mindset.
• Good understanding of Excel is essential.

Responsibilities

• Enhance and maintain accurate product data across digital platforms.
• Drive and manage the New Product Request Process.
• Liaise with suppliers and customers to ensure product information accuracy.

Skills

Organisational skills

Communication

Attention to detail

Proactivity

Excel proficiency

Job description

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Are you analytical, organised, and ready to kick-start your career in a thriving support function? We're looking for a Product Support Advisor to join a dynamic and forward-thinking team based in Tamworth.

This is a fantastic opportunity to work with a market leader in the catering equipment sector, known for innovation, quality, and customer excellence. As a key part of the team, you'll play a crucial role in managing product data, driving the new product introduction process, and supporting internal and external stakeholders.

What You'll Be Doing:

• Enhance and maintain accurate product data across digital platforms
• Be the go-to contact for product-related queries from the sales team
• Drive and manage the New Product Request Process
• Support purchasing and cross-functional teams to move the business forward
• Liaise with suppliers and customers to ensure product information is accurate and timely

What We're Looking For:

• Strong organisational and planning skills
• Confident communicator with a detail-focused mindset
• Comfortable working in a fast-paced environment
• A good understanding of Excel is essential
• Proactive and deadline-driven approach

What's In It For You:

• 20 days holiday bank holidays (option to buy 5 more)
• Company pension scheme (up to 5% matched)
• Healthcare plan options

This role is perfect for someone at the early stages of their career looking to make an impact in a collaborative environment with long-term progression opportunities.