Product Specialist

Elevation Recruitment Group; Wakefield; On-site; GBP 85,000 - 110,000; Full time

Job summary

Elevation Tech & Transformation in Wakefield is seeking a Product Lead to own the CAFM Reactive Helpdesk and FSM roadmap. You will lead two Product Managers, partner with facilities teams and senior clients, and drive onboarding and platform development.

This hands‑on leadership role blends Product Management, Business Analysis and Delivery. A background in CAFM/FSM or reactive maintenance helps, as does strong stakeholder communication and a disciplined, hybrid delivery approach.

Qualifications

• Proven experience leading a product team with line management.

Responsibilities

• Own end-to-end CAFM helpdesk / FSM product roadmap balancing client need, value, and platform stability.
• Elicit requirements with clients and internal stakeholders—user stories, process maps, specs, acceptance criteria.
• Lead structured delivery: onboarding, platform rollouts, governance, RAID logs, stakeholder updates.
• Mentor and manage two Product Managers and shape PM function.

Skills

Product leadership

CAFM/FSM knowledge

Requirements elicitation

Agile/Waterfall delivery

Stakeholder communication

Job description

Product Lead – CAFM Reactive Helpdesk / Field Service Management (FSM)

Full-time | Permanent | Office Based – Wakefield

Are you a Product leader who's just as comfortable running a requirements workshop with a facilities manager as you are reviewing a sprint backlog or presenting a delivery update to a board-level client?

We're exclusively partnering with a fast-growing B2B SaaS business to find a Product Lead to own their CAFM Reactive Helpdesk product — complete with an integrated Field Service Management (FSM) mobile platform.

This is a genuinely hands‑on, leadership role sitting at the intersection of Product Management, Business Analysis and Delivery — leading two Product Managers, owning the roadmap, and driving structured project delivery across client onboarding and platform development.

What You'll Own

• The end-to-end CAFM helpdesk / FSM product roadmap, balancing client need, commercial value and platform stability
• Requirements elicitation with clients and internal stakeholders — user stories, process maps, functional specs, acceptance criteria
• Structured project delivery: client onboarding, platform rollouts, governance, RAID logs and stakeholder communication
• Line management and mentorship of two Product Managers, shaping how the wider PM function operates

What We're Looking For

• Proven experience leading a product team, with direct line management
• Strong working knowledge of CAFM, reactive maintenance, or FSM (Mobile) operations — from a software or client-side background
• Comfortable operating across BA, Product, and Delivery disciplines
• Confident communicator, from field operations teams through to board-level stakeholders
• Structured delivery approach — Agile, Waterfall, or hybrid

Desirable: APM, Prince2, or Agile/Scrum qualifications.

Why This Role

This is a genuine opportunity to lead a product area at a meaningful point in its growth — join a focused, technically engaged team where you'll have real influence over what gets built and how it gets delivered.

This search is being run exclusively by Elevation Tech & Transformation.