Product Manager

Joblogic Service Management Software; Birmingham; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

Joblogic Service Management Software in Birmingham is hiring a Product Manager for Field Service and Facilities Management. This hybrid role requires strong knowledge of Facility Management workflows and the ability to translate operational needs into product strategies.

The ideal candidate will have over 3 years of B2B SaaS experience and will work closely with UX and engineering to create user-centric products that deliver operational value for engineers and planners.

Qualifications

• 3+ years of experience as a Product Manager in B2B SaaS.
• Strong understanding of Facility Management workflows.
• Ability to translate complex workflows into product logic.

Responsibilities

• Run workflow discovery with FM customers.
• Translate discovery into product strategy.
• Collaborate with UX to design user-friendly workflows.

Skills

Product Management

Workflow Mapping

Problem Solving

Collaboration with UX

B2B SaaS Experience

Job description

Title: Product Manager – Field Service / Facilities Management

Department: Product

Reports to: Head of Product

UK based role — hybrid working. Please note: visa sponsorship is not available for this position.

The Role

We’re hiring a Product Manager who deeply understands Facility Management, Construction, or Field Service workflows and can translate real-world operations into clear product direction and intuitive user experiences.

This is a discovery‑led, UX‑focused role. You’ll shape how engineers, planners, supervisors, and contract managers use Joblogic every day — across web and mobile.

You’ll work closely with UX, Engineering, and Product Leadership to turn complex operational workflows into simple, scalable, and commercially valuable product solutions.

What You’ll Work On

• Reactive job workflows
• Scheduling & dispatch
• Field engineer mobile journeys
• Data, reporting & insights
• Vertical‑specific FM workflows

What You’ll Do

• Run deep workflow discovery with FM customers across roles (helpdesk, dispatch, engineers, supervisors, contract managers).
• Map real operational journeys from job creation through to invoicing and compliance.
• Identify friction, inefficiencies, and user pain points.
• Build strong problem statements backed by real evidence.
• Conduct customer calls, field visits, and usage observation.

2. Shape Product Strategy & Roadmap Inputs

• Translate discovery into clear themes, opportunities, and roadmap ideas.
• Prioritise work based on value, impact, and feasibility.
• Partner with senior product leaders on scope and sequencing.
• Clearly communicate intent to engineering, UX, and commercial teams.

3. Work Closely With UX

• Collaborate tightly with UX to design simple, human‑centred workflows.
• Test prototypes with customers before build.
• Maintain consistency across mobile and web experiences.

4. Write Clear Product Requirements

• Produce structured problem statements and solution briefs.
• Define workflow logic, edge cases, rules, and data interactions.
• Provide unambiguous requirements engineering can build from.
• Support BAs in breaking complex workflows into build‑ready detail.

5. Support Delivery (Without Project Managing)

• Review builds to ensure workflow intent is met.
• Support QA with acceptance criteria and test scenarios.
• Validate features against real user needs.
• Support customer adoption of new workflows.
• Track adoption, drop‑off points, and friction.
• Use product data to refine workflows and outcomes.
• Iterate based on feedback and operational metrics.
• Ensure features deliver measurable value for office teams and engineers.

What You Bring

Must‑Have (Non‑Negotiable)

• Experience in Facility Management, Construction Tech, or Field Service Management products.
• Strong understanding of FM workflows, including:
• Reactive & planned maintenance
• SLAs & compliance
• Ability to turn messy real‑world workflows into structured product logic.
• Confidence working directly with customers, engineers, and operations teams.

Product Skills

• 3+ years’ experience as a Product Manager in B2B SaaS.
• Strong discovery and problem‑solving skills.
• Excellent workflow mapping and systems thinking.
• Comfortable working closely with UX and Engineering.
• Clear, structured written communication (PRDs, specs, briefs).
• Able to manage multiple stakeholders effectively.

Nice to Have

• Experience with CAFM, CMMS, or FSM platforms.
• Exposure to scheduling or optimisation problems.
• Familiarity with API‑driven integrations.
• Understanding of operational analytics and reporting.
• Experience designing or shaping mobile app workflows.

Why This Role Matters

Joblogic is evolving from a traditional FSM tool into a workflow‑intelligent, vertical‑focused platform.

This role ensures we build products that:

• Reflect real FM operations
• Reduce manual work and training time
• Simplify life for engineers and planners
• Deliver real operational value

Your work will directly shape how thousands of engineers, planners, subcontractors, and service teams experience Joblogic every day.