Product Specialist

tryspecter.com; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A growing tech company in Greater London is seeking a Product Specialist to enhance customer experience through technical support and feedback integration. This hybrid role combines customer success and product expertise, directing users through onboarding and advanced features. Ideal candidates will have 1-4 years in relevant fields and a passion for driving growth and relationship building. This position offers a high-growth trajectory within the company.

Qualifications

• 1-4 years of relevant experience in environments like banking, consulting, or startups.
• Ability to drive revenue growth and lead teams in the future.
• Strong problem-solving skills and first principles thinking.

Responsibilities

• Support customers via calls, email, and chat to ensure their success.
• Guide users on onboarding and integrations.
• Gather feedback to shape product improvement.
• Debug technical issues and work on solutions.

Skills

Customer success

Relationship building

Technical problem solving

Feedback gathering

Job description

We’re hiring a Product Specialist to be the go-to expert helping our customers get the most out of Specter.

This is a hybrid role: part customer success, part technical problem-solving, part product feedback. You’ll work directly with investors and operators, guiding them through onboarding, advanced features, and integrations. You’ll also be a critical bridge between customers and our product/engineering teams — shaping how Specter evolves by bringing user insights back into the product.

What You’ll Be Doing 🚀

Support customers via calls, email, and chat to ensure their success with our platform.

Guide users on onboarding, integrations, and advanced functionality.

Act as the critical bridge between customers and our product/engineering teams.

Create and maintain resources (guides, docs, onboarding flows, support materials).

Gather feedback and insights to shape continuous product improvement.

Spot opportunities for account expansion and collaborate with sales to nurture growth.

Debug technical issues (APIs, data integrations) and brainstorm solutions with customers.

We’d love to hear from you if you have:

1-4 years experience in an elite environment , whether that’s banking, consulting, startups, VC, or something else. We’re looking for evidence that you’re a top performer in whatever environment you land in. No prior CS experience is required.

You want to drive revenue growth and have faster career progression . You aspire to own revenue targets, lead teams, expand to new markets and build your own company in the future.

You love to win, are hungry for a challenge, and willing to roll up your sleeves . You’re not afraid of doing the grunt work and are a team player. Major plus if you’ve done competitive sports.

You thrive in ambiguity , move fast, and don’t need permission to make things happen.

You’re commercially savvy and can break down complex problems through first principles thinking.

You’re charismatic and want to master relationship-building in client-facing roles. You communicate with clarity and build trust quickly. We can put you in front of a CEO and you’ll impress them.

Why This Role Matters ⭐

Customer success is at the core of Specter’s mission. Your work ensures the world’s top investors can rely on Specter every day to spot momentum before anyone else does.

This is also a high-growth role with multiple career paths as we scale:

Customer Success → Grow into senior roles, managing key accounts or leading a CS team.

Sales → Transition into a commercial role, driving new business or expanding accounts.

Revenue Operations (RevOps) → Move into a strategic role shaping how Specter runs its GTM engine, from tooling and reporting to process design.

Where you go will depend on your strengths, interests, and the impact you deliver — but each path offers significant opportunities for growth at Specter.

How to Apply 📩

If this sounds exciting, send your CV and a short note on why you’re interested in Specter to [e-mail] .