Product Specialist

ERIKS UK & Ireland; Brierley Hill; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in Brierley Hill. This role focuses on managing customer relationships and ensuring exceptional service delivery within the Power Transmissions product group. You will be responsible for daily operations, supplier interactions, and contributing to continuous improvement initiatives. With a strong emphasis on teamwork and personal development, this position offers a supportive environment where your contributions will be valued. If you're passionate about delivering solutions and thrive in a dynamic setting, this opportunity is perfect for you.

Benefits

Contributory Pension Scheme

Cycle to Work Scheme

Life Assurance

Employee Assistance Programme

Free Eye Tests

Unlimited access to LinkedIn Learning

Company Sick Pay

Long service recognition

Wellbeing support

Free ERIKS Branded workwear

Qualifications

• Experience in internal sales or customer service is essential.
• Strong communication skills for effective interaction with clients.
• Ability to manage workload and prioritize tasks efficiently.

Responsibilities

• Manage daily tasks related to Power Transmissions product group.
• Build relationships with suppliers and resolve delivery issues.
• Assist in achieving monthly targets and business reporting.

Skills

Customer Service

Internal Sales

Product Knowledge

Communication Skills

Time Management

Education

Experience in Customer Service

Technical Background

Tools

MS Office (Word, Excel, Outlook)

Job description

Perform daily duties related to the Power Transmissions product group, such as Query Management, Inter-branch Transfers, Requisitions, Orders, Works Orders, Outstanding Orders, Quotes, Tender Responses, and Project Costing & Quotation

Provide viable price and delivery recommendations based on available system information

Resolve supplier issues on Delivery performance or returns, credits etc.

Monitor Shared Outlook Inbox, Monitor Personal Outlook Inbo

Help educate and build product power transmissions product knowledge within the branch network

Assist with order book to ensure accuracy of monthly targets, OTIF and business reporting requirements.

Supplier interaction/relationship building with core suppliers \Eriks Branch Network.

Contribute towards continuous improvement by proactively making suggestions and taking the lead.

Assist and participate with any training needed - system and product training.

Hours of Work:

08.30am - 5.30pm - Monday to Friday

40 hours per week

1 hour break

About you:

Experience in an internal sales or customer service function

Desire & competence to deliver excellent customer service

Capable to provide product / commercial solutions

Ability to manage and prioritise own workload

Working knowledge of MS Office applications – Namely Word, Excel and Outlook.

Experience in a technical biased role I.e. engineering, product, solution sales etc.

Excellent written and verbal communication skills (English)

Ability to work effectively individually and within a team in person and remotely

Flexible attitude with a curiosity to learn and develop

Focused on quality with an eye for detail.

Ambition to win and to develop

Your offer:

And if that wasn't enough to pique your interest, we also offer a very competitive salary and a range of benefits including:

Ability to purchase an additional 5 days holiday subject to scheme rules

Contributory Pension Scheme

Cycle to Work Scheme

Life Assurance

Up to 1 day’s paid leave to concentrate on your wellbeing

A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support including:

Unlimited mental health support from qualified mental healthcare professionals

24/7, unlimited remote GP appointments – so you can get fast access to a doctor at a time convenient to you

Six 1-2-1 nutritional video consultations per year

Six 1-2-1 digitally delivered personal training sessions per year

360 Wellbeing Score — take just four short assessments to get your score and unlock six1-2-1 lifestyle coaching sessions per year

Physiotherapy — eight sessions a year shared between you and your partner

Medical second opinions

Savings and discounts for savings on weekly costs

On-demand wellness content, plus our Wellbeing Calendar, which is packed with podcasts, articles, webinars and more to help manage your wellbeing

Company Sick Pay from day 1

Group Income Protection – after a period of sickness absence

Long service recognition

Free unlimited access to LinkedIn Learning

Free ERIKS Branded workwear

Free Eye tests

ERIKS are an equal opportunities employer

About us:

We’re ERIKS – a leading Specialised Industrial Service Provider, making remarkable a reality every single day.

We offer a wide range of innovative and high-quality industrial service solutions with the overall mission to make “industry work better”. You might just see O-rings and valves, but to us, they help power the world.

We know our hard-working people are the backbone of our mission, providing our customers with specialist knowledge and hands-on service.

This is where you come in!

Why ERIKS?

With 170 sites across the UK and Ireland, a supportive environment is never far away.

And, even though we’re proud to be part of the manufacturing industry, our opportunities extend far beyond warehouse jobs. You might be a fitter in Cork, a workshop engineer in Aberdeen, or a customer operations manager in Hull – wherever you are, your specialism is our strength. Collectively, we all have incredible expertise, and we know it takes dedication and hard work to get there.

At ERIKS, we’re committed to building a community – it’s the people you work with, it’s the support you receive from your manager, it's the technical specialism that is at the core of everything we do.

What are you waiting for? We can’t do it without you!

At ERIKS, everything we do equates, on some level, to something remarkable.

Our work is bursting from the frame. And the driving force behind our solutions? Our people.

From helping companies cut their CO2 emissions, to keeping global food manufacturers moving at pace, our people are proud to partner with our customers to make a real difference.

It's the inner workings of making industry work better. You might see just valves or O-rings but to us, they're so much more than that. We turn them into solutions that help our customers power the world. Whatever your role here, you play an important part in making exceptional things happen every day by bringing your hard work, commitment, and accountability.

If you're passionate about solving complex customer challenges, then ERIKS is the right place for you.

Because here, everyone has the chance to make remarkable a reality.