Product Propositions Manager

THE TALENT SET; London; Hybrid; GBP 44,000 - 53,000; Full time

Job summary

A leading company is seeking a Product Propositions Manager who will enhance D2C and B2B offerings, ensuring they are customer-focused and strategically aligned. This role involves managing the product lifecycle while working cross-functionally to drive value for both members and partners. The ideal candidate will need a strong background in proposition development and customer journey design, with the position offering a 12-month fixed-term contract with potential for permanence.

Qualifications

• Practical experience designing and managing customer-facing value propositions.
• Proven ability to convert research and user feedback into meaningful service improvements.
• Expertise in supporting product design and strategy.

Responsibilities

• Ensure all propositions are insight-driven, aligned with strategic goals.
• Collaborate to translate research and customer needs into compelling value propositions.
• Contribute to proposition planning, delivery roadmaps, and commercial strategies.

Skills

Proposition development

Customer journey design

Strategic alignment

Education

Background in education, membership, or public sector

Job description

The Product Propositions Manager is a key role supporting the organisations mission to deliver customer-focused professional development across the FE and Skills sector. Reporting to the Associate Director of Customer Propositions, you will manage and enhance the organisations D2C and B2B offerings, including membership, CPD, and professional status products. Working across teams, you’ll ensure all propositions are insight-led, strategically aligned, and deliver clear value to Members and Partners. You’ll lead value proposition design, support planning cycles, and contribute to commercial decision-making to build a cohesive, accessible, and sustainable portfolio. This is a fantastic opportunity for a commercially minded, insight-driven professional with experience in proposition development and product lifecycle management, passionate about improving education and workforce outcomes.

Key Responsibilities:

• Ensure all propositions are insight-driven, aligned with strategic goals, and deliver clear value to individual Members (D2C) and institutional Partners (B2B).
• Collaborate with the Associate Director and cross-functional teams to translate research and customer needs into compelling value propositions and improved experiences.
• Contribute to proposition planning, delivery roadmaps, and commercial strategies to support sustainable growth and impact.
• Apply customer journey thinking to enhance the design, delivery, and evaluation of services across member, learner, and partner lifecycles.

Ideal Candidate:

• Practical experience designing and managing customer-facing value propositions or learning products.
• Background in education, membership, training/qualifications, or the public sector is preferred.
• Proven ability to convert research and user feedback into meaningful service improvements and enhanced customer journeys.
• Expertise in supporting product design and strategy.

This is a 12-month fixed term contract (potential view to go permanent) starting ASAP paying up to £52,250. Offering hybrid working up to 1-2 days in London. We can look up to 6-8 weeks notice periods max.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.