Product & Process Manager

Yorkshire Water; West Grimstead, Doncaster, London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Yorkshire Water is seeking a Product & Process Manager to lead a team focused on delivering sustainable improvements within Water Production. The role involves overseeing operational efficiency, compliance with regulations, and driving a culture of safety and engagement among staff. Ideal candidates will have a strong leadership background with experience in the water industry and a passion for protecting the environment.

Benefits

Annual Incentive Bonus

Private Health Care

Attractive Pension Scheme

25 Days Annual Leave

Wellness Day

Retail Savings Scheme

Qualifications

• Significant experience in leading O&M operations.
• Track record in health, safety, and compliance.
• Experience in creating high performing teams.

Responsibilities

• Drive performance of water assets and compliance.
• Manage an operating budget of circa £10 million.
• Foster a culture of continuous improvement among teams.

Skills

Health and Safety

Continuous Improvement

Leadership

Operational Efficiency

Education

Lean or Six Sigma Certification

Job description

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Product & Process Manager – 4 exciting opportunities!!

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience
• Annual incentive related bonus (up to 10% of annual salary)
• Private health care (self only)
• Attractive pension scheme (up to 12% company contribution)
• Life assurance cover of 4 times pensionable salary
• 25 days annual leave plus bank holidays - plus an extra wellness day!
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: The roles will be area based covering Calder, Dales, East Coast & Doncaster

Working Hours: 37 hours per week Monday to Friday, expectation to participate in a Bronze (Level 3) standby rota

We have 4 new exciting opportunities to join the Water Production team as a Product & Process Manager at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Water Production are a key part of how we plan to meet the changing expectations of customers and regulators.

We have 4 fantastic opportunities to join Water Production as a Product & Process Manager (Water) for someone who has a passion for Operations & Maintenance and leading sustainable improvements large, complex operational teams. You will drive the performance of Yorkshire Water's most expansive assets and their associated compliance and regulatory interactions. With a strong track record of running high performing teams to deliver brilliant compliance and Health and Safety performance at a cost Yorkshire folk are prepared to pay, you will utilise the most appropriate mix of in-house and outsourced skills to deliver the best possible outcomes for Yorkshire.

This role will have financial accountability for circa £10 million operating budget, leading the transformation for the function, enabling modernisation of ways of working and reducing the cost of failure through implementation of Dynamic Asset Maintenance, adapting to new regulatory water quality drivers and embracing our operational asset management system (ERP).

Right for the Environment

• Work with the Manager of Asset Planning to operationalise great Water Quality performance and reduce asset outage to achieve our CRI, UPO and EPA performance targets.
• Contributes to our net zero aspirations, plans for energy efficiency, EV transition and reducing energy use from our operations.
• Design and implement fit for purpose processes that are simpler for colleagues, better for the environment and provide greater value for customers.
• Work with our delivery partners to deliver better outcomes and making operations simpler and easier for colleagues.
• Ensure Yorkshire Water has an active role in industry-wide and regulatory discussions as well as consultation groups related to the development of policy.
• Create business cases and business plans when required, actively participating in the People Leader community.
• Represent the business externally in a professional and brand appropriate manner.

Creating a high performing team

• Create a truly inclusive, engaged and empowering environment to get the best out of our colleagues, driving top people engagement scores and making our working environment a great place
• Drive a culture of continuous improvement, with the right levels of coaching, training, and support for all colleagues
• Create and lead a high performing team with clear vision, objectives, and accountabilities
• Effectively advocate and role model our Yorkshire Water values and behaviours
• Be responsible for adhering to standards, policy, process, and systems and committing to making them simpler and more effective

Where you fit in:

As our Product & Process Manager you will

• You will have a proven track record of leading teams in a highly regulated environment. You can motivate, inspire and have shown how you can deliver better outcomes for customers and/or the environment at a lower cost. You have experienced professional adversity in the past and like our assets are resilient to operational leadership challenges. Finally, you can think strategically, get on with colleagues but importantly make tomorrow better than yesterday.
• Our people: up to 15 direct reports who provide the O&M and optimisation input to a number of our clean water treatment works to safely receive and treat our regions raw water.
• The continuous improvement of our operations, working with colleagues in making our operations even more efficient and effective

What skills & qualifications you will need:

• Have shown that nothing is more important than health, safety, and the environment for colleagues and customers.
• Have significant experience of leading or working with cross functional, service driven, O&M operations.
• Have created high performing, engaged and capable teams.
• Possess strong presentational, commercial, continuous improvement and operational experience capabilities.
• Has implemented efficiency and effectiveness improvements across departments, this is a business that needs to deliver better outcomes at a lower cost.

You will also benefit from having:

• Experience of Utilities leadership, water quality compliance or clean water operations.
• Lean, six sigma or equivalent qualification to align colleagues and teams to the business strategic objectives.
• Experience of coaching and training recognised of process improvement techniques.

Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!

Do we sound like your cup of tea???

If you've got experience as a Product & Process Manager and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

Closing date – 13th June 2025

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.