Product Owner, Salesforce & AI Automation

Global Payments Inc.; Cambridge; Remote; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Medical coverage

Bonuses & equity awards

Wellness Week

FLEX family inclusion (UK)

Paid time off

Job summary

Global Payments seeks a Product Owner for Salesforce & AI Automation to advance our CRM and automation roadmap. You will lead backlog for Salesforce, collaborate with business stakeholders, and translate needs into actionable user stories.

You will own the Salesforce AI development Agent, drive adoption of automation, and maintain hands-on admin tasks like workflows, reports, and security. This role is UK-based with a London hub, offering growth and global impact.

Qualifications

• Bachelor's degree or equivalent experience.
• 6+ years' experience with Salesforce in a Product Owner, Business Analyst, Salesforce Administrator, or similar CRM-focused role.
• Strong Salesforce administration knowledge and hands-on configuration experience.
• Proven ability to gather, document, and translate business requirements into effective solutions.
• Experience working within Agile delivery environments.
• Strong analytical and problem-solving skills with a focus on business outcomes.
• Excellent stakeholder-management skills with the ability to build trust and influence decisions at all levels.
• Highly organised, self-motivated, and comfortable managing multiple priorities.
• Proven ability to operate independently while maintaining strong collaboration across teams.

Responsibilities

• Manage the Salesforce backlog and prioritise work to maximise business value.
• Oversee and improve our Salesforce AI development Agent and automation initiatives.
• Collaborate with stakeholders to translate challenges into clear user stories and requirements.
• Articulate product vision, priorities, and user needs for technical and non-technical teams.
• Serve as the intake point for Salesforce enhancements, support requests, and automation opportunities.
• Liaise between business stakeholders and technology teams to maintain delivery alignment.
• Monitor progress and communicate updates, risks, and outcomes to stakeholders.
• Support testing activities and review test plans to ensure delivery meets expectations.
• Maintain hands-on Salesforce administration and configuration (workflows, flows, security, reports, dashboards, user management).
• Drive adoption of AI and automation to improve efficiency and sales effectiveness.

Skills

Stakeholder management

Agile delivery

Requirements gathering

Analytical problem solving

Product ownership

Cross-functional collaboration

Education

Bachelor's degree or equivalent experience

Tools

Salesforce Sales Cloud

Salesforce Administration

AI automation tooling

Job description

Make your mark at one of the biggest names in payments. We're looking for a Product Owner, Salesforce & AI Automation to join our ever-evolving CRM & Sales Tools team.

In this role, you'll be responsible for helping to deliver our Salesforce platform roadmap and AI-powered CRM building tools. You'll work closely with business stakeholders to understand priorities, drive platform enhancements, and identify opportunities to improve efficiency through automation.

You'll act as the primary intake and triage point for Salesforce-related work, ensuring requests are appropriately prioritised and routed to AI, Salesforce Administrators, Business Analysts, and development teams. As a hands-on Salesforce expert, you'll combine product ownership with practical administration and solution design to deliver meaningful business outcomes.

What you'll own

• Manager the Salesforce backlog, ensuring priorities align with business objectives and deliver maximum value.
• Manage and continuously improve our Salesforce AI development Agent, identifying opportunities to automate manual processes and enhance user productivity.
• Partner with stakeholders to understand business challenges and translate them into clear, actionable user stories and requirements.
• Articulate product vision, priorities, and user needs in a manner that is easily understood by technical and non-technical teams.
• Act as the primary intake and triage point for Salesforce enhancements, support requests, and automation opportunities.
• Serve as the key liaison between business stakeholders and technology teams to maintain alignment throughout delivery.
• Monitor development progress and communicate updates, risks, and outcomes to stakeholders.
• Support testing activities and review test plans to ensure delivered solutions meet business expectations.
• Maintain hands-on responsibility for Salesforce administration and configuration, including workflows, flows, security, reports, dashboards, and user management.
• Drive adoption of AI and automation capabilities that improve operational efficiency and sales effectiveness.

What you'll bring

• Bachelor's degree or equivalent experience.
• 6+ years' experience working with Salesforce in a Product Owner, Business Analyst, Salesforce Administrator, or similar CRM-focused role.
• Strong Salesforce administration knowledge and hands-on configuration experience.
• Proven ability to gather, document, and translate business requirements into effective solutions.
• Experience working within Agile delivery environments.
• Strong analytical and problem-solving skills with a focus on business outcomes.
• Excellent stakeholder-management skills with the ability to build trust and influence decisions at all levels.
• Highly organised, self-motivated, and comfortable managing multiple priorities.
• Proven ability to operate independently while maintaining strong collaboration across teams.

Preferred Qualifications

• Experience with Salesforce Sales Cloud.
• Experience with Scaled Agile Framework (SAFe).

About the Team

The CRM & Sales Tools team sits within Global Enterprise and is responsible for building and developing strategic CRM tools, AI-powered automation solutions, and sales enablement capabilities that help teams maximise operational leverage in serving customers globally.

We focus on delivering innovative solutions, improving business processes, and leveraging emerging technologies to empower Sales, Marketing, Demand Generation, Customer Support, and other departments to work more effectively and efficiently.

Our inclusive and global teams win together every day. The people, the technology, and the opportunities create an environment where you can make a significant impact while continuing to grow your career.

Where You'll Own It

London Hub

Our sites are hubs of activity, conversation, and openness. With inspiring, stylish workspaces, we want people to feel excited to come and do their best work.

Act Like an Owner

We take accountability, working at pace to own our outcomes. We empower each other to make decisions and continuously look for better ways to deliver impact.

We value personal connections and move forward together with clarity. We build inclusive and global teams, embracing different perspectives and ideas. It's always "we", never "me".

Explore the benefits we offer to Globalpayers in the United Kingdom

My Health

We offer access to medical coverage that supports the health and wellbeing for you and your family

My Money

In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.

My Lifestyle

We have a dedicated Wellness Week each year – which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing

My Family

FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones

My Time Off

We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.