Product Optimisation Specialist

Atamis Ltd; Cardiff; On-site; GBP 32,000 - 45,000; Full time

Job summary

Atamis Ltd. is seeking a meticulous Product Optimisation Specialist to join our Cardiff-based team.

The role is 37.5 hours per week, with hybrid working and 2 days per week onsite at the Cardiff office. The position offers a salary ranging from £32,000 to £45,000 depending on experience and sits within our expanding software business.) You will translate requirements into effective system configurations, enhance user experience, and contribute to innovation across the Atamis platform and

Qualifications

• Experience with Salesforce administration tools and configuration.
• Strong attention to detail and methodical approach.
• Clear communicator with technical and non-technical stakeholders.

Responsibilities

• Drive product innovation by prototyping new features and lines.
• Provide expert configuration and UI support during releases.
• Scope and implement configuration changes with Professional Services.
• Build post-installation guides and manage upgrades for Atamis environments.
• Provide timely support for product-related escalations.
• Support third-party integrations via Salesforce AppExchange and document processes.
• Contribute to Enhancer offering optimization for client value.
• Develop dashboards, templates and reporting functions as required.
• Collaborate with other Atamis teams to identify product improvements.
• Maintain technical knowledge of Atamis platform and Salesforce.

Skills

Salesforce administration tools

Attention to detail

Stakeholder communication

Tools

Salesforce

Job description

37.5 hours per week Monday – Friday – Hybrid Working

2 days per week in Cardiff Office

Salary £32000 to £45,000 (depending on experience)

Atamis is a dynamic and rapidly expanding software business based in Cardiff. We provide analysis and management tools to both public and private sector organisations. As the company continues to grow, our team is expanding to meet increasing demand and ensure we continue delivering high-quality solutions to our clients.

We are seeking a highly meticulous and proactive individual to join our team as a Product Optimisation Specialist. This pivotal role offers a unique opportunity to innovate and unlock significant value within the Atamis application ecosystem. You will leverage your exceptional attention to detail, methodical mindset, and passion for structured procedures to enhance our platform and ensure outstanding client outcomes. As a Product Optimisation Specialist, you will play a key part in translating requirements into effective system configurations, directly contributing to an improved user experience and accelerated product innovation.

This is an ideal position for someone who thrives on problem-solving, enjoys working with system logic and data, and is committed to delivering a positive client experience through precise and impactful software improvements.

Key responsibilities:

• Drive Product Innovation: Support the creation of prototypes and mock-ups for new product features and lines, accelerating innovation and time-to-market.
• Support Product Development: Provide expert configuration and user interface (UI) to support configuration requirements during product releases, ensuring seamless implementation of new features and an enhanced user experience.
• Assess Core Product Change Requests: Collaborating with Professional Services to efficiently scope, manage and implement configuration change requests to enhance our core product. Ensuring product customisation meets precise requirements and fosters positive client relationships.
• Streamline Post-Installation Processes: Collaborating with the Development Team to build comprehensive post-installation guides and notes, manage upgrades of Atamis environments (specifically TSO and Demo orgs), to ensure smooth client deployments.
• Resolve Escalations: Provide timely and effective support for product-related escalations, ensuring rapid resolution and maintaining high levels of client satisfaction.
• Facilitate Application Integrations: Support the configuration and implementation of third-party application integrations, via the Salesforce AppExchage, to expand product capabilities and unlock new value for clients. Documenting the end to end process to share knowledge with Optimisation teams.
• Optimise Product Offering: Provide dedicated configuration support for our Enhancer offering, ensuring its optimal performance and delivering maximum client value.
• Develop Reporting and Dashboards: Design and implement critical dashboards, templates, and reporting functionalities to meet evolving product and client analytical needs.
• Collaborate with other Atamis teams: Develop stakeholder relationships to support problem solving, drive innovation and identify core product improvements which benefit the user experience.
• Proactively develop and maintain technical knowledge: Build a knowledge of both the Atamis platform and Salesforce to stay current with system capabilities and emerging best practices

Skills and Experience

• Confident using Salesforce administration tools, with experience in object and field customisation, formulae, flows, and approval processes.
• Experience working on software implementation or configuration projects (desirable).
• Strong attention to detail, with a methodical approach to following processes and ensuring accuracy.
• Able to manage a varied workload, use initiative to solve problems, and spot areas for improvement.
• Clear communicator who can work effectively with both technical and non-technical stakeholders.

Learn more about who we are as an organisation, our values and history.