Product Operations & User Experience Leader

Google; United Kingdom; On-site; GBP 70,000 - 120,000; Full time

Job summary

Google is seeking a Product Support Manager within gTech Users & Products (gUP) to lead end-to-end operational workflows, scale testing, data operations, and consumer feedback loops. You will align user sentiment with product support and technical execution to maintain robust system health.

The role involves overseeing global consumer feedback activities, coordinating with UX, PM, and Engineering, and driving automation to remove bottlenecks.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 2 years of experience in product operations, project management, or testing operations in a digital distribution environment.
• Experience in monitoring, analyzing, troubleshooting, and working with cross-functional teams to resolve operational issues.
• Experience in executing process improvements, managing workflows, and utilizing business process tools.
• Experience with SQL, spreadsheets, various data formats (e.g., XML, JSON), and data parsing techniques.

Responsibilities

• Drive end-to-end product quality workflows and global consumer feedback operations to boost speed, resolution quality, and overall user satisfaction.
• Partner with UX, PM, and Engineering to deploy robust testing frameworks prioritizing system health, performance, and feature reliability.
• Oversee consumer support, data operations, and operational vendors, managing performance quality to guarantee alignment with service levels.
• Analyze key performance metrics and user feedback to deliver actionable recommendations for product and process enhancements.
• Eliminate operational bottlenecks and scale feedback collection by integrating automation, smart tooling, and data parsing solutions.

Skills

Product operations

Cross-functional collaboration

Process improvement

SQL

Data parsing

Education

Bachelor's degree

Master’s degree in related field

Job description

Google is seeking a Product Support Manager within gTech Users & Products (gUP) to lead end-to-end operational workflows, scale testing, data operations, and consumer feedback loops. You will align user sentiment with product support and technical execution to maintain robust system health.

The role involves overseeing global consumer feedback activities, coordinating with UX, PM, and Engineering, and driving automation to remove bottlenecks.