Product Operations & Quality Lead

Google; Greater London; On-site; GBP 85,000 - 120,000; Full time

Job summary

Google is seeking a Product Support Manager within gTech Users & Products (gUP) to lead end-to-end product quality workflows, consumer feedback operations, and cross-functional collaboration with UX, PM, and Engineering.

You will own operational workflows, scale testing, data operations, and partnerships with vendors to deliver robust system health and exceptional user experiences across Google's product ecosystem.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 2 years of experience in product operations, project management, or testing operations in a digital distribution environment.
• Experience in monitoring, analyzing, troubleshooting, and working with cross-functional teams to resolve operational issues.
• Experience in executing process improvements, managing workflows, and utilizing business process tools.
• Experience with SQL, spreadsheets, various data formats (e.g., XML, JSON), and data parsing techniques.

Responsibilities

• Drive end-to-end product quality workflows and global consumer feedback operations to boost speed, resolution quality, and overall user satisfaction.
• Partner with UX, PM, and Engineering to deploy robust testing frameworks prioritizing system health, performance, and feature reliability.
• Oversee consumer support, data operations, and operational vendors, managing performance quality to guarantee alignment with service levels.
• Analyze key performance metrics and user feedback to deliver actionable recommendations for product and process enhancements.
• Eliminate operational bottlenecks and scale feedback collection by integrating automation, smart tooling, and data parsing solutions.

Skills

SQL

Cross-functional collaboration

Process optimization

Data parsing

Troubleshooting

Education

Bachelor’s degree or equivalent practical experience

Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science

Tools

Automation tools

Business process tools

Job description

Google is seeking a Product Support Manager within gTech Users & Products (gUP) to lead end-to-end product quality workflows, consumer feedback operations, and cross-functional collaboration with UX, PM, and Engineering.

You will own operational workflows, scale testing, data operations, and partnerships with vendors to deliver robust system health and exceptional user experiences across Google's product ecosystem.