Android Product Support & Quality Ops Lead

Google LLC; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Google LLC is seeking a Product Support Manager within gTech Users & Products (gUP) in London. You will oversee end-to-end product quality workflows, scale testing, data operations, and consumer feedback loops to deliver an exceptional product experience.

You will partner with UX, PM, and Engineering, drive improvements, manage cross-functional vendors, and ensure service levels are met while balancing complex stakeholder priorities in a global environment.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 2 years of experience in product operations, project management, or testing operations in a digital distribution environment.
• Experience in monitoring, analyzing, troubleshooting, and working with cross-functional teams to resolve operational issues.
• Experience in executing process improvements, managing workflows, and utilizing business process tools.
• Experience with SQL, spreadsheets, various data formats (XML, JSON), and data parsing techniques.

Responsibilities

• Drive end-to-end product quality workflows and global consumer feedback operations to boost speed, resolution quality, and overall user satisfaction.
• Partner with UX, PM, and Engineering to deploy robust testing frameworks prioritizing system health, performance, and feature reliability.
• Oversee consumer support, data operations, and operational vendors, managing performance quality to guarantee alignment with service levels.
• Analyze key performance metrics and user feedback to deliver actionable recommendations for product and process enhancements.
• Eliminate operational bottlenecks and scale feedback collection by integrating automation, smart tooling, and data parsing solutions.

Skills

Product operations

Project management

Troubleshooting

Cross-functional collaboration

Data analysis

Education

Bachelor’s degree or equivalent practical experience

Tools

SQL

Spreadsheets

XML

JSON

Data parsing

Job description

Google LLC is seeking a Product Support Manager within gTech Users & Products (gUP) in London. You will oversee end-to-end product quality workflows, scale testing, data operations, and consumer feedback loops to deliver an exceptional product experience.

You will partner with UX, PM, and Engineering, drive improvements, manage cross-functional vendors, and ensure service levels are met while balancing complex stakeholder priorities in a global environment.