Android Product Quality & Support Operations Lead

Google LLC; City of Westminster; On-site; GBP 65,000 - 95,000; Full time

Job summary

Google LLC in London seeks a Product Support Manager within gTech Users & Products (gUP) to lead end-to-end product quality workflows and consumer operations across Google’s product ecosystem.

You will partner with UX, PM, and Engineering to deploy testing frameworks, monitor system health, and ensure reliable feature delivery at scale.

The role requires a Bachelor’s degree, at least two years in product operations or testing, and strong data skills including SQL and data formats.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 2 years of experience in product operations, project management, or testing operations in a digital distribution environment.
• Experience in monitoring, analyzing, troubleshooting, and working with cross-functional teams to resolve operational issues.
• Experience with SQL, spreadsheets, various data formats (e.g., XML, JSON), and data parsing techniques.

Responsibilities

• Drive end-to-end product quality workflows and global consumer feedback operations to boost speed, resolution quality, and overall user satisfaction.
• Partner with UX, PM, and Engineering to deploy robust testing frameworks prioritizing system health, performance, and feature reliability.
• Oversee consumer support, data operations, and operational vendors, managing performance quality to guarantee alignment with service levels.
• Analyze key performance metrics and user feedback to deliver actionable recommendations for product and process enhancements.
• Eliminate operational bottlenecks and scale feedback collection by integrating automation, smart tooling, and data parsing solutions.

Skills

Product operations

Project management

Testing operations

SQL

Data parsing

XML

JSON

Education

Bachelor's degree

Master's degree

Job description

Google LLC in London seeks a Product Support Manager within gTech Users & Products (gUP) to lead end-to-end product quality workflows and consumer operations across Google’s product ecosystem.

You will partner with UX, PM, and Engineering to deploy testing frameworks, monitor system health, and ensure reliable feature delivery at scale.

The role requires a Bachelor’s degree, at least two years in product operations or testing, and strong data skills including SQL and data formats.