Product Operations Analyst

Jobtailor; Greater London; On-site; GBP 35,000 - 52,000; Full time

Job summary

Jobtailor seeks a detail-driven Operations/Data Analyst to monitor product functionality and diagnose issues in a fast-paced FinTech environment. You will pull data with SQL, generate extracts and dashboards, and collaborate with product, support, marketing, and engineering to improve processes.

We value fast learners who can multitask and work independently, with a strong eye for detail and a willingness to learn new tools and methods. London area preferred.

Qualifications

• Experience with SQL data analysis and reporting.
• Proficient with Excel and Google Sheets.
• Analytical mindset with strong problem-solving.
• Meticulous with attention to detail.
• Fast learner with ability to multitask.
• Interest in FinTech is a plus.

Responsibilities

• Monitor product functionality and operational controls.
• Investigate, diagnose and resolve bugs and issues.
• Execute daily operational process controls and alerts.
• Collaborate with product, support, marketing and engineering teams.
• Deliver regular operational tasks accurately and on time.
• Assist the wider business in delivering excellent customer support.
• Pull and analyse data using SQL for insights.
• Provide data extracts and dashboard reporting across the business.
• Automate and optimise controls, processes and management information.

Skills

SQL

Excel/Sheets

Analytical Mind

Problem-Solving

Attention to Detail

Fast Learner

Multitasking

Independent

Willingness to learn

FinTech interest

Job description

• Monitor product functionality
• Investigate, help diagnose and resolve bugs and issues
• Action daily operational process controls and alerts
• Collaborate with the wider business, including product, customer support, marketing and engineering teams
• Deliver regular operational tasks and processes accurately and on time
• Assist the wider business in providing excellent customer support
• Pull and analyse data using SQL
• Provide data extracts and dashboard reporting across the business, focusing on operational controls
• Automate and optimise controls, processes and management information

Requirements

• Microsoft Excel / Google Sheets at basic to intermediate level
• Willingness to learn and drive efficiency
• Numerate with an analytical mind and strong problem-solving skills
• Meticulous with attention to detail
• Proactive, with the ability to make things happen
• Fast learner, able to multitask and prioritise workload appropriately
• Ability to find solutions independently
• Intermediate-level SQL
• Experience in a tech environment or a strong interest in FinTech is nice to have
• Unable to accept applications from those who require sponsorship or hold a graduate visa

Core Competencies

Demonstrates strong analytical skills with proficiency in SQL for data analysis and reporting, alongside a solid foundation in Microsoft Excel or Google Sheets. Capable of optimizing operational processes and delivering accurate results in a fast-paced environment.

Highest-signal resume keywords

• SQL Data Analysis
• Microsoft Excel
• Operational Process Optimization
• Problem-Solving Skills
• Attention to Detail

Hard Skills

• SQL
• Data Analysis
• Data Reporting
• Operational Controls
• Process Automation

Soft Skills

• Analytical Mind
• Proactive Attitude
• Fast Learner
• Multitasking
• Attention to Detail

Industry Keywords

• Tech Environment
• FinTech

Tools & Technologies

• Microsoft Excel
• Google Sheets