Product Manager, UK

Actionstep; London; Remote; GBP 70,000 - 90,000; Full time

Job summary

A leading company in legal tech is seeking a Product Manager - Enterprise to define and deliver critical platform features for larger law firms. This role involves cross-functional collaboration, driving product initiatives, and ensuring enterprise readiness. Ideal candidates will have a strong customer-centric mindset and experience in SaaS environments. Join a dynamic team that values innovation and growth.

Benefits

Flexible Work Environment

Competitive Salary

Professional Development Opportunities

Qualifications

• 5+ years in SaaS product management building enterprise products.
• Proven success in bringing products to market.
• Expertise in agile product development processes.

Responsibilities

• Own and evolve enterprise-specific product capabilities.
• Drive initiatives from discovery through delivery.
• Collaborate with engineering and design to bring features to life.

Skills

Customer-Centric Mindset

Stakeholder Management

Communication

Agile Methodologies

Project Management

Education

SaaS Product Management

Tools

Azure DevOps

Product Board

Pendo

Miro

Job description

Helping law firms modernize and embrace the future.

Law firms provide an essential service to our society. Lawyers and law firm professionals protect people and assets, reduce collective risk, and help businesses grow.

Law is an incredibly demanding profession that involves complicated, precise work with heightened client care. Midsize law firms often lack the management experience, technology, and administrative processes to help them do this work efficiently, instead relying on long hours and manual processes. As a result, the legal sector has traditionally been slow to change. Until now.

Through our powerful, innovative law firm management technology, Actionstep enables law firms to work efficiently, delight clients, evolve with the market, and thrive as efficient, profitable businesses.

With Actionstep, law firms are equipped to confidently embrace the future.

Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in Legal Practice Management software. We are a fast-growing, dynamic business with a global customer base of over 40,000 and a team of more than 220 in the USA, Australia, UK, Canada, and New Zealand.

Job Title: Product Manager - Enterprise

The Purpose of Your Role

As a Product Manager - Enterprise at Actionstep, your mission is to define and deliver critical platform features that serve our growing base of larger, more complex legal customers. These features include foundational enterprise capabilities such as Single Sign-On (SSO), Permissions & Access Management, Advanced Search, GDPR compliance, Security Services, and other scale- or compliance-related needs specific to mid-sized and large law firms.

You will take ownership of product initiatives from concept through launch and into post-release refinement and lifecycle management. This role requires strong cross-functional collaboration, a keen understanding of enterprise law firm customer needs, and the ability to prioritize trade-offs for both immediate customer impact and long-term platform scalability.

What You Will Be Doing

In this role, you will be accountable for:

• Owning and evolving enterprise-specific product capabilities, such as authentication (SSO), permissions architecture, advanced search, GDPR compliance, and secure platform services.
• Engaging directly with large and mid-sized law firms to validate needs and pain points, translating them into scalable product requirements.
• Ensuring features are enterprise-ready in terms of scalability, security, configurability, and compliance.

Delivery Execution

• Driving initiatives from discovery through delivery using agile and design-thinking practices.
• Creating clear, well-defined product requirements including PRDs, initiative phases, user stories, specs, wireframes, and user flows.
• Collaborating with engineering and design to bring features to life, ensuring technical feasibility and high-quality outcomes.
• Overseeing testing, documentation, training enablement, and rollout planning to ensure successful launches and customer adoption.

Cross-functional Collaboration

• Partnering with stakeholders in Engineering, Design, Sales Engineering, Customer Success, and Marketing to ensure alignment and consistent communication across all phases of the product lifecycle.
• Serving as a voice of the enterprise customer internally, ensuring platform investments are driven by real user needs and business outcomes.

Strategic Insight & Lifecycle Management

• Maintaining ownership of your domain's roadmap, informed by customer feedback, usage data, commercial input, and platform goals.
• Contributing to broader company planning by surfacing enterprise insights, risks, and emerging needs.
• Monitoring product usage, customer satisfaction, and technical performance post-launch to drive continuous improvements.
• Engaging with customers regularly to understand evolving requirements, especially related to security, scalability, and operational control.
• Staying updated on legal tech trends, competitive offerings, and enterprise SaaS best practices in areas like authentication, permissions, and user management.

Relationship Management

• Building and nurturing strong relationships with internal stakeholders and external enterprise clients.
• Representing the Product team confidently during customer calls, partner discussions, and internal demos.
• Supporting Sales and Customer Success in scoping enterprise requests and setting clear expectations about roadmap and feasibility.

About You

• 5+ years in Product Management within SaaS B2B environments, with experience delivering enterprise-grade platform features.
• Proven success shipping products used by larger organizations, emphasizing security, governance, configurability, and cross-department usability.
• Strong customer-centric mindset and experience engaging with stakeholders at all levels, including IT, compliance, and legal operations teams.
• Ability to distill complex technical concepts into actionable requirements and communicate them clearly to technical and non-technical audiences.
• Experience working in agile product teams, with strong prioritization and execution skills.
• Excellent communication, stakeholder management, and presentation skills.

Bonus Points

• Experience in legal tech or building tools for highly regulated environments.
• Familiarity with identity and access management (IAM), enterprise IT systems, or data governance tooling.
• Technical fluency in SaaS architecture, especially related to multi-tenancy, secure integrations, or search infrastructure.
• Previous experience with global or multi-region product rollouts considering compliance (e.g., GDPR, SOC 2, ISO 27001).

Why You'll Love Working at Actionstep

• Build products that power impactful legal work worldwide.
• Work in a collaborative, mission-driven team with strong executive support for Product.
• Influence platform evolution during a period of significant growth.
• Enjoy a flexible, remote-friendly work environment with competitive salary and benefits.

Professional Development

• Opportunities for career growth through delivery of self and professional development initiatives.
• Becoming a thought leader within Actionstep and the wider industry.
• Staying current with industry best practices, products, and technologies, and contributing to process improvements.
• Participating in the continuous improvement of processes within the Product Development team.
• Contributing to a strong department culture through knowledge sharing.

Health & Safety

• Taking responsibility for your own and others' safety and wellbeing, following all safety procedures and reporting hazards or incidents.

Other Responsibilities

• Undertaking any other reasonable duties as required.

Minimum Requirements

WHAT YOU NEED TO KNOW AND WHAT WILL HELP MAKE YOU SUCCESSFUL

• 5+ years of SaaS product management experience building enterprise products.
• Proven success in bringing products to market.
• Expertise in agile product development processes.
• Experience with product management tools such as Azure DevOps, Product Board, Pendo, Miro.
• Strong understanding of user-centered design principles, collaborating with UX teams, and creating exceptional user experiences.
• Successful track record of launching products within strict timelines.
• Ability to analyze business and technical problems pragmatically.
• Strong project management skills, capable of managing multiple initiatives and delivering value continuously.
• Deep understanding of product lifecycle, user experience, and market analysis.
• Experience with creating, prioritizing, and managing epics and features.
• Ability to work remotely and travel as needed for engagement and meetings.
• Knowledge of application performance and analytics.
• Experience in researching and documenting market, product, and platform requirements.
• Strong grasp of customer needs and experience with similar technologies.
• Ability to track project progress aligned with the roadmap.
• Experience working with legal industry stakeholders is a plus.