After Sales Service Manager

Syntegon Technology GmbH; East Midlands; Híbrido; GBP 50.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

25 days holiday + public holidays to ,

Christmas shutdown period

Pension Scheme with Aviva

Life Assurance benefit by Yu-Life

Cycle to work/Tech Scheme

Discretionary company bonus scheme

Descripción de la vacante

Syntegon Technology Ltd. in Derby seeks an experienced after-sales service manager to identify and win new service opportunities, manage key accounts, and close contracts in the packaging industry.

You will work with customers across operational and executive levels, turning needs into measurable service growth. The role focuses on field engagement, consultative selling, and developing trusted partnerships.

Formación

• At least 5 years of experience in after-sales service management.
• Experience in the packaging industry or from similar capital equipment manufacturers.
• Proven track record of proactively winning new service business and growing accounts.
• Self-motivated sales professional who follows through to close deals.

Responsabilidades

• Identify and develop new after-sales opportunities within existing and target accounts.
• Build long-term relationships with customers at all levels, from operators to senior decision-makers.
• Lead opportunities from prospecting through negotiation and contract closure.
• Prepare offers in SAP and follow up quotations to secure orders.
• Maintain accurate CRM forecasts and opportunity records.
• Spend the majority of time in direct customer engagement in the field.

Conocimientos

after sales service management

packaging industry experience

Descripción del empleo

We are ready to try something new. Are you?

Together with 7,300 colleagues at 49 locations in over 20 countries, we are the strategic lifecycle partner for the pharmaceutical, biotechnology, and food industries. With streamlined processes, innovative technologies, and efficient solutions, we help our customers achieve their goals. Among other examples, we ensure that vaccines are safely filled and that pharmaceuticals are produced reliably and in compliance with regulations. We even help package your favourite chocolate and snacks quickly and with high precision

Syntegon Technology Ltd., based in Derby, UK, is part of the Syntegon Group. In Derby we manage all service activities in the UK and Ireland for both the food and pharmaceutical customers.

What you can expect:

• Proactively identify and develop new after-sales opportunities within existing and target accounts, taking a hunter mentality to uncover customer needs, create demand and generate incremental service and modernization business.
• Build and maintain trusted, long-term relationships with customers at all organizational levels, from operational contacts to senior decision-makers, acting as a credible and persistent partner throughout the sales cycle.
• Take ownership of opportunities from initial prospecting through negotiation and contract closure, using a consultative and tenacious approach to overcome objections and turn customer needs into tangible sales opportunities.
• Prepare, offers in SAP and follow-up quotations to secure orders.
• Maintain accurate opportunity records, clear action plans and reliable monthly/quarterly/yearly forecasts in the CRM system.
• Negotiate service contract terms and ensure closure of contract
• Spend over 60% of your time in direct customer engagement in the field.

What you'll bring:

• At least 5 years’ experience in after sales service management,
• Experience in the packaging industry, or from similar capital equipment manufacturers
• Demonstrable track record of proactively winning new service business, expanding existing customer accounts and achieving measurable sales growth.
• Self-motivated and resilient sales professional who actively seeks opportunities rather than waiting for inbound enquiries, and who consistently follows through until business is secured.

Additional Information

We believe work should be both rewarding and enjoyable. You’ll be part of an open-minded, supportive team where collaboration, growth, and new ideas are encouraged. Alongside this, we offer a competitive package of benefits to help you thrive both at work and in your personal life:

• Competitive salary
• 25 days holiday per year + public holidays increasing to 28 after 5 years’ service
• Christmas shutdown period
• Simply Health Medical Cashback plan
• Pension Scheme with Aviva;ER contribution 4%, EE contribution 5% (min)
• Life Assurance benefit of 7 x annual salary (Provided by Yu-Life)
• Cycle to work/Tech Scheme (once passed probation)
• Discretionary company bonus scheme linked to company performance