Product Manager Service

Syntegon Technology GmbH; West of England; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

25 days’ holiday

Flexible working

Generous pension scheme

Life assurance

Medical cashback plan

Income protection

Cycle to Work

Wellbeing support

Job summary

Syntegon Technology GmbH is seeking a senior role to own the service portfolio strategy for the FDV unit in Bristol, UK. You will drive lifecycle decisions from concept to retirement, working closely with after-sales, sales, R&D, and marketing to optimize offerings and campaigns.

The role emphasizes data-driven decision-making, market analysis, and strong collaboration across global teams, with travel as needed. A competitive benefits package supports work-life balance.

Qualifications

• Bachelor’s degree or equivalent in engineering or business.
• 5+ years in product/service portfolio management or aftermarket roles in industrial equipment or packaging machinery.
• Strong understanding of service business models, installed base and lifecycle management.
• Experience translating customer needs into successful products or services.
• Excellent analytical and data-driven decision-making abilities.
• Proven cross-functional collaboration with service, sales, R&D, and marketing teams.
• Willingness to travel for customer visits and market analysis.

Responsibilities

• Own the service portfolio strategy and lifecycle for the FDV unit from concept to launch and retirement.
• Lead analytics on installed base data to identify trends and opportunities for portfolio decisions.
• Drive launches of new service products, solutions, and campaigns with sales, service, and marketing.
• Gather Voice of Customer inputs and translate into portfolio improvements and roadmap needs.
• Define requirements for the R&D roadmap and monitor portfolio performance and profitability.

Skills

Service portfolio management

Installed base management

Lifecycle management

Cross-functional collaboration

Analytical thinking

English communication

Travel readiness

Education

Bachelor’s degree in Mechanical Engineering/Industrial Engineering/Business Administration

Job description

Together with 7,300 colleagues at 49 locations in over 20 countries, we are the strategic lifecycle partner for the pharmaceutical, biotechnology, and food industries. With streamlined processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. Among other examples, we ensure that vaccines are safely filled and that pharmaceuticals are produced reliably and in compliance with regulations. We even help package your favorite chocolate and snacks quickly and with high precision.

We at Kliklok, a Syntegon company based in Bristol, UK, have been a global leader in secondary packaging machinery for over 50 years, serving industries such as bakery, snack, cereal, frozen and refrigerated foods, and confectionery. We design, manufacture, and deliver innovative cartoners, sleevers, and handling equipment worldwide, supported by our trusted global partners and dedicated service.

What you can expect:

You will take ownership of the service portfolio strategy and lifecycle management for the FDV business unit.

Key Responsibilities

• Installed Base Analytics & Business Insights: Analyze installed base data to identify trends, opportunities, and gaps that support portfolio decisions, service strategies, targeted campaigns, and product development.
• Service Strategy Facilitation: Facilitate and support the service strategy process for the FDV business unit, ensuring alignment between market needs, installed base opportunities, business goals, and functional roadmaps.
• Portfolio Ownership & Lifecycle Management: Own the service portfolio from concept to launch to retirement, including value proposition definition, business case development, lifecycle planning, performance monitoring, and rationalization.
• Service Product, Solution & Campaign Launches: Lead the development and launch of new service products, solutions, and commercial campaigns, ensuring successful go-to-market execution in collaboration with sales, service, and marketing teams.
• Voice of Customer: Gather and translate customer needs, pain points, and feedback obtained through direct customer interactions into actionable portfolio improvements, innovation priorities, and service concepts.
• R&D Roadmap Input: Define and prioritize service-related development needs and translate them into clear requirements for the R&D roadmap, ensuring future offerings support customer needs and strategic priorities.
• Market Intelligence & Competitive Insights: Monitor market developments, customer trends, industry dynamics, and competitor activities, and use these insights as input for portfolio management and strategic decision-making.
• Cross-Functional Collaboration: Work closely with after-sales, sales, technical support, field service, R&D, and marketing to ensure alignment on service portfolio priorities, launches, communication, and execution.
• Marketing & Commercial Enablement: Collaborate with marketing on events, campaigns, communication materials, and value messaging to support portfolio visibility, customer engagement, and sales effectiveness.
• Portfolio Performance Management: Track portfolio performance, adoption, profitability, and customer impact, using data-driven insights to optimize offerings and improve commercial success.

What you’ll bring:

• Bachelor’s degree in Mechanical Engineering, Industrial Engineering, Business Administration, or related field.
• 5+ years of experience in product management, service portfolio management, aftermarket management, or a related commercial/technical role in industrial equipment or packaging machinery.
• Strong understanding of service business models, installed base management, and lifecycle management.
• Experience translating customer needs and market insights into successful products, solutions, or services.
• Strong analytical skills, with the ability to use installed base and market data to drive decisions and identify growth opportunities.
• Experience in cross-functional collaboration with service, sales, R&D, and marketing teams.
• Ability to manage multiple initiatives and stakeholders in an international environment.
• Strong communication and presentation skills in English; German is a plus.
• Willingness to travel for customer visits, market analysis, and internal collaboration.

Additional Information

At Syntegon, you’ll have the space to grow and make an impact. You’ll work in an international environment with an informal culture and plenty of opportunities to develop yourself.

We believe work should be both rewarding and enjoyable. You’ll be part of an open-minded, supportive team where collaboration, growth, and new ideas are encouraged. Alongside this, we offer a competitive package of benefits to help you thrive both at work and in your personal life:

• Competitive salarywith regular reviews
• 25 days’ holidayplus bank holidays to recharge
• Flexible workingwith annualized hours scheme
• Generous pension schemewith Aviva
• Life assuranceof 7 x annual salary for peace of mind
• Simply Health medical cashback planfor everyday healthcare costs
• Income protectionafter 2 years’ service
• Cycle to Work and Tech schemesto make life easier
• Wellbeing supportthrough Everymind at Work
• A friendly, social culture with regular activities and the chance to grow your career in aglobal company with a local spirit