Product Manager (Payments & Client Money)

Reapit; Greater London; Hybrid; GBP 75,000 - 110,000; Full time

Job summary

Reapit is seeking a Product Manager to lead payments and client money on an ambitious, two‑phased project. The role combines discovery, regulatory alignment, and hands‑on delivery with Engineering and Design, toward a secure, compliant MVP for agents, landlords and tenants.

The contract is outside IR35 through 30/09/27, with 5–10% of time in the London, Farringdon office. A strong track record in payments and fintech is essential.

Qualifications

• Proven experience in payments, fintech or financial products, ideally B2B or B2B2C.
• Strong knowledge of payment rails (card, Faster Payments, BACS, Direct Debit, open banking).
• Experience with ledgers, reconciliation, client money or safeguarding funds.
• Comfortable in regulated environments with Compliance, Risk and Legal considerations.

Responsibilities

• Own the product vision, roadmap and outcomes for Payments and Client Accounts.
• Lead discovery with agents and accounts teams to understand current money flows.
• Define requirements for payment collection, client money handling, ledgers and reconciliation.
• Work with Compliance and Legal to meet CMP, AML and payments rules.
• Manage relationships with payments, banking and open banking partners.
• Define and track adoption, volumes, accuracy and time savings metrics.
• Prioritise backlog with Engineering and Design for delivery and execution.
• Align development with go-to-market and commercial strategy.

Skills

Payments

Fintech

Product mgmt

Regulatory compliance

Client money

MVP scope

Stakeholder mgmt

Discovery

Job description

Product Manager (Payments & Client Money)

Could you be our next Product Manager (Payments & Client Money)?

Please note this is an outside IR35 contract until 30/09/27. 5-10% of the role will be based in our London, Farringdon office.

Reapit – Who are we?

Reapit is the original end-to-end business technology provider for estate agencies of all sizes. We’ve been helping sales and lettings agents build relationships and grow their businesses for more than 25 years. Our technology empowers property professionals across Europe, the Middle East, Australia, and New Zealand to work with buyers, sellers, tenants, and landlords to deliver a dream home experience.

Worldwide, over 78,000 agents across more than 15,000 branches use Reapit to run their businesses, manage properties, collect rent, engage clients, and provide outstanding customer service every time.

What you’ll be doing

We are looking for a Product Manager to lead Payments and Client Accounts on an ambitious new project, shaping how estate and lettings agents collect, hold, move and reconcile money through Reapit, and taking it from early definition through to launch.

This is a contract with a clear mission, delivered in two phases:

Defining the product: discovery, problem validation, the regulatory and partner landscape, and a clear MVP scope

Building and launching: driving delivery with Engineering and Design, getting the product live with pilot customers and setting it up for long-term success

You will work closely with the Product Director to set the strategy, and with Engineering, Finance, Compliance and our payments partners to make sure what we build is secure, compliant and genuinely useful to agents, landlords and tenants.

Reporting to the Product Director UKI you’ll be involved in:

Own the product vision, roadmap and outcomes for Payments and Client Accounts

Lead discovery with agents, accounts teams to understand how money flows today and where it breaks down

Run continuous discovery throughout the project, including customer interviews, workflow observation and journey mapping with agency accounts teams

Validate assumptions early with prototypes, concept tests and data, so we only build what solves real problems

Turn discovery insights into clear problem statements, priorities and user stories for the delivery team

Define requirements for payment collection, client money handling, ledgers and reconciliation

Work with Compliance and Legal to make sure the product meets client money, Client Money Protection (CMP), AML and payments regulation requirements

Manage relationships with payments, banking and open banking partners alongside our commercial teams

Define and track key metrics (adoption, payment volumes, reconciliation accuracy, time saved, revenue)

Own and prioritise the backlog, working closely with Engineering and Design on delivery and execution

Align product development with go-to-market and commercial strategy

Who we’re looking for

At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don’t worry if you don’t meet all of them, we’d still like to hear from you.

Proven experience as a Product Owner or Product Manager on payments, fintech or financial products, ideally B2B or B2B2C

Strong understanding of payment flows and rails (e.g. card, Faster Payments, BACS, Direct Debit, open banking) and how payment providers and banks fit together

Experience with ledgers, reconciliation, client money or safeguarded funds, or accounting workflows

Comfortable working in a regulated environment and partnering with Compliance, Risk and Legal (e.g. FCA, AML/KYC, client money rules)

A track record of taking a new product from discovery through to launch

Hands‑on discovery skills: planning and running user research, synthesising findings and using them to shape decisions

High bias for action; able to identify what matters most for an MVP and actively de‑scope or deprioritise everything else

Data‑driven, with the ability to turn insights into clear actions

Strong understanding of UX principles, with the ability to make complex financial processes simple and trustworthy for users

Able to hit the ground running and deliver real outcomes within a fixed‑term engagement

Proptech, estate agency or lettings experience (particularly client accounting) is a strong plus

What your impact and success looks like

We expect your success and impact over the contract to look something like this:

Within 1 month:

Build a clear understanding of Reapit’s product set, our customers, and how agents manage payments and client accounts today

Map the regulatory, partner and competitor landscape for agency payments and client money

Start speaking to customers, including agents, accounts teams and landlords, and set up a discovery plan

Align with the Product Director, Engineering and key stakeholders on the project’s goals, scope and constraints

Begin shaping early hypotheses and success metrics for the new product

Within 3 months:

Complete structured discovery, including customer interviews, problem validation and target customer definition

Map current‑state payment and client accounting journeys, highlighting the biggest pain points and opportunities

Test early concepts and prototypes with customers to validate the MVP scope before committing to build

Define a clear product vision, MVP scope and roadmap, agreed with stakeholders

Shortlist and assess payments and banking partners with our commercial and technical teams

Agree compliance requirements with Compliance and Legal and build them into the product design from the start

Have delivery under way with Engineering and Design, with a prioritised, launch‑focused backlog

Within 6 months:

Deliver the MVP to a pilot group of customers

Establish baseline metrics across onboarding, payment collection and reconciliation, and identify the highest‑impact improvements

Set up regular feedback loops with pilot customers and iterate quickly

Keep discovery running alongside delivery, using pilot insights to validate and reprioritise the roadmap

Partner with the Product Director on pricing, packaging and go‑to‑market plans