Product manager in EV charging

Pod; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Access to UnMind wellbeing platform

Podpoint Charger

Discounted energy tariff

Flexible hybrid working

Work abroad for up to 20 days/year

25 days holiday + BH

Pension scheme with matched contrib

Eyecare scheme

Life insurance

Health Hero GP

Employee assistance program

Cycle2Work scheme

Job summary

Pod, a leading UK EV charging provider, seeks a product professional to lead discovery, gather requirements, and translate stakeholder needs into clear roadmap initiatives across Customer Support, Operations and Technology.

You will define solutions with HubSpot, build user stories and acceptance criteria, and collaborate with CRM specialists to deliver measurable value while helping the business scale.

Qualifications

• Experience gathering requirements and translating objectives into product outcomes.
• Strong CRM experience, ideally HubSpot, to improve customer and operational performance.
• Ability to define clear product specifications that solve real business problems.
• Experience supporting transformations in customer service, operations, or experience.
• Excellent written and verbal communication; ability to simplify complex concepts.
• Collaborative across functions with influence at all levels.

Responsibilities

• Lead discovery and requirements gathering across Customer Support, Operations and Tech.
• Translate stakeholder needs into prioritised product requirements and roadmaps.
• Define solutions with CRM platforms, especially HubSpot, for better interactions.
• Help define future-state journeys and scalable processes for customers and teams.
• Convert business needs into user stories, specs, and acceptance criteria.
• Build strong relationships, manage risks, and measure impact of changes.
• Identify opportunities to improve logistics, asset visibility and inventory.

Skills

Product management

Requirements gathering

Stakeholder management

Communication

Analytical thinking

Tools

HubSpot

Zendesk

Salesforce Service Cloud

Job description

Описание

We’re Pod – one of the UK’s leading EV charging providers, trusted by over 250,000 customers and powering more than 5 million miles every single day. But behind the numbers is a team of passionate people working together to shape a smarter, more sustainable future.

Задачи

You’ll lead discovery and requirements gathering across Customer Support, Operations, and Technology teams, translating stakeholder needs into clear, prioritised product requirements and roadmap initiatives You’ll challenge assumptions, analyse edge cases, and ensure every requirement is clearly defined, understood, and aligned to customer and business outcomes before entering delivery You’ll work closely with CRM platforms, particularly HubSpot, to define and deliver solutions that enhance customer interactions, improve operational efficiency, and support future growth You’ll help define and deliver the future-state customer journey, creating scalable processes and systems that provide a consistent and high-quality experience for customers and service teams You’ll convert business requirements into detailed user stories, functional specifications, and acceptance criteria that Product, Engineering, and CRM specialists can confidently deliver against You’ll build strong relationships across the organisation, ensuring priorities are understood, progress is communicated clearly, and risks or dependencies are proactively managed. You’ll use customer feedback, operational insights, and performance metrics to identify opportunities for optimisation and help deliver ongoing product improvements You’ll identify opportunities to improve logistics processes, asset visibility and inventory management practices, helping the business scale efficiently You’ll leverage customer insights, operational metrics, and user feedback to identify opportunities for improvement, validate priorities, and measure the impact of product changes. You'll ensure decisions are grounded in evidence and focused on delivering measurable value for both customers and the business.

Требования

You’ll have proven experience managing products, gathering requirements, and translating business objectives into successful product outcomes You’ll have strong experience working with CRM systems, ideally HubSpot, including the ability to define solutions that improve customer and operational performance You’ll have an exceptional ability to investigate requirements, challenge assumptions, and create clear product specifications that solve real business problems You’ll have experience supporting business transformation initiatives focused on customer service, customer operations, or customer experience improvements You’ll have the confidence to collaborate with colleagues across multiple functions, balancing priorities and influencing decision-making at all levels You’ll have excellent written and verbal communication skills, with the ability to simplify complex concepts for both technical and non-technical audiences You’ll have a passion for understanding customer needs and using insight to shape better products, processes, and experiences.

Будет плюсом:

• Experience with platforms such as Zendesk, Salesforce Service Cloud, or similar customer support technologies
• Experience within EV, energy, technology, SaaS, or other regulated and technical sectors
• Previous experience partnering closely with software engineering, product delivery, or technical implementation teams
• Familiarity with business analysis methodologies such as BABOK, product discovery techniques, or agile ways of working

Условия

• Access for you and up to 5 family/friends to the 'UnMind' wellbeing platform
• Podpoint Charger
• Discounted energy tariff (Pod Power or EDF Employee Programme)
• Flexible hybrid working model
• Work abroad for up to 20 days per year
• Family & friend discount scheme
• 25 days holiday (plus Bank Holidays)
• Very generous parental and family leave
• Pension scheme with a 4.5% matched contribution
• Eyecare scheme
• Life insurance covering up to 4x your annual salary
• Virtual GP provided by HealthHero
• Employee Assistance Program
• Free Mortgage Advice
• Discounted Gym Memberships
• Cycle2Work Scheme