Product Manager, Digital Health Platform

Lyra Health, Inc.

Greater London

Hybrid

GBP 60,000 - 90,000

Full time

14 days+

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Job summary

Lyra Health in London is seeking a highly collaborative Product Manager to shape the future of our digital mental health offerings. You will own end-to-end releases, drive QA, coordinate stakeholder communications, and lead sprint activities to maintain platform stability.

The role requires 2+ years in a digital product team, familiarity with Agile and Waterfall, and experience across Web, Android, and iOS. Strong documentation, analysis, and cross-functional collaboration are essential.

Qualifications

2+ years experience in a digital product team.
Working within an Agile & Waterfall development framework.
Understanding of user-centred design.
Proficient at generating high quality documentation including user stories, use cases, flow diagrams and wireframes.
Highly organised with high attention to detail.
Excellent interpersonal, analytical, and problem-solving skills.
Strong verbal and written communication skills.
A willingness to learn from an experienced product development team.
Proficiency working across different platforms, including Web, Android, and iOS.
Strong computer literacy.

Responsibilities

End-to-End Releases: Ensure that product versioning and public release notes meet technical, translation, and indexing requirements.
Quality Assurance & Validation: Conduct Acceptance Testing (AT) before releases to live users to guarantee that deliverables meet "Definition of Done" and user experience standards.
Stakeholder Communication: Update cross-functional communication channels of new product features, fixes, and changes to ensure organizational alignment.
Sprint Leadership and Tracking: Lead maintenance-focused sprints, prioritizing technical debt and bug fixes to ensure platform stability and performance. Monitor weekly story point throughput to identify trends in team velocity, providing early warnings and performance feedback to the Product Lead, escalating concerns with capacity and velocity where necessary.
Incident Response & Escalation: Monitor and oversee incident management, proactively driving engineering teams to escalation and follow through with stakeholder informing when necessary.
Voice of the Customer: Synthesize user and customer feedback and propose where reasonable solutions can be accommodated within maintenance scope.
SLA Compliance: Collaborate closely with QA and users support to resolve user queries, ensuring the product meets established SLAs.
Reporting: Conduct reporting on maintenance statistics (e.g., uptime, SLAs met), providing commentary and performance insights to the Product Lead (PL).