Product Manager: CRM & Customer Experience Lead

Pod Point, Ltd.; Greater London; Hybride; GBP 70 000 - 75 000; Plein temps

Avantages offerts par ce poste

Hybrid working 1-2 days in London

Generous holiday entitlement

Pension scheme

Résumé du poste

Pod Point, Ltd. in London is seeking a Product Manager for a 6-month fixed-term contract. The role is hybrid (1-2 days per week in the London office) and reports to the Group Product Manager.

You will own product requirements, shape the backlog, and drive the CRM product development, especially around HubSpot. You’ll collaborate with stakeholders across Technology and Customer Operations to deliver measurable improvements in customer experience.

Qualifications

• Proven experience managing products and translating business objectives into outcomes.
• CRM platforms experience, ideally HubSpot, with ability to improve customer and operational performance.
• Strong ability to investigate requirements, challenge assumptions, and create clear specifications.
• Experience supporting customer service transformation and operations improvements.
• Ability to collaborate with multiple functions and influence decision-making.
• Excellent written and verbal communication, with ability to simplify complex concepts.

Responsabilités

• Own Product Requirements and Roadmap, translating stakeholder needs into prioritized initiatives.
• Shape and refine the product backlog and ensure alignment to outcomes.
• Lead CRM product development, focusing on HubSpot integrations.
• Drive customer experience transformation and scalable processes.
• Bridge business and technology teams with detailed user stories and specs.
• Manage stakeholder relationships and communicate progress and risks.
• Identify opportunities for continuous improvement using data and feedback.
• Drive logistics and inventory process improvements to scale operations.
• Use data to drive product decisions and measure impact.

Connaissances

Product management

CRM experience

Requirements analysis

Stakeholder management

Communication skills

Customer-first mindset

HubSpot CRM

Data-driven decisions

Outils

HubSpot CRM

Description du poste

Pod Point, Ltd. in London is seeking a Product Manager for a 6-month fixed-term contract. The role is hybrid (1-2 days per week in the London office) and reports to the Group Product Manager.

You will own product requirements, shape the backlog, and drive the CRM product development, especially around HubSpot. You’ll collaborate with stakeholders across Technology and Customer Operations to deliver measurable improvements in customer experience.