Product Manager (CRM and Customer Journey)

TN United Kingdom; Chandler's Ford; Remote; GBP 60,000 - 69,000; Full time

Job summary

A dynamic software company is seeking an experienced Product Manager specializing in CRM and customer journey management. The role involves modernising products, managing new developments, and ensuring customer-centric solutions. Join a passionate team committed to delivering innovative energy solutions.

Benefits

Bonus Scheme (personal and company elements)

Career progression in an expanding organisation

25 days annual leave plus bank holidays

Pension scheme with 4% employer contribution

Tickets to major outdoor events

Access to mental wellbeing resources via Unmind App

Paid volunteering day annually

Healthcare scheme including dental and eye care

Death in service benefit (twice annual salary)

Employee Assistance Programme (counselling, legal, financial advice, GP line)

Qualifications

• Proven experience in Product Management, especially with CRM systems.
• Ability to take accountability for product outcomes.
• Experience in competitive analysis and opportunity identification.

Responsibilities

• Work closely with the customer team to modernise existing products.
• Be responsible for product value, viability, and outcomes.
• Conduct market research and competitive analysis.

Skills

Product Management

CRM systems

Customer journey mapping

Competitive analysis

Market research

Job description

The provided job description has a generally good structure but requires some improvements in formatting, clarity, and conciseness. Here is a refined version:

Product Manager (CRM and Customer Journey) - Chandler's Ford

Client: Utilita Energy

Location: Chandler's Ford, United Kingdom (Remote options available)

Job Category: Other

EU Work Permit Required: Yes

Job Reference: 48448ada867e

Posted: 19.05.2025

Expiry Date: 03.07.2025

Salary Range:

£60,466 to £68,185 + 15% Bonus Scheme

Job Overview

We are seeking an experienced Product Manager with a background in CRM products and customer journey management. This role involves modernising current products, managing new product development, and ensuring the delivery of customer-centric solutions.

About Us

We are a dynamic software company established in 2006, dedicated to improving customer experience in the energy and utilities sectors through smarter process automation. We value diversity and aim to create an inclusive workplace where everyone can thrive.

Key Responsibilities

• Work closely with the customer team to modernise existing products and develop new offerings.
• Be responsible for product value, viability, and outcomes.
• Monitor product performance and inform the product roadmap.
• Prioritise product backlogs based on business needs.
• Conduct market research and competitive analysis to identify opportunities and threats.
• Gather customer insights to guide product decisions.

Candidate Profile

• Proven experience in Product Management, especially with CRM systems and customer journey mapping.
• Ability to take accountability for product outcomes and deliver value.
• Experience in competitive analysis and opportunity identification.
• Commitment to diversity, inclusion, and authentic self-expression.

Benefits (Available from Day One)

• Bonus Scheme (personal and company elements)
• Career progression in an expanding organisation
• 25 days annual leave plus bank holidays
• Pension scheme with 4% employer contribution
• Tickets to major outdoor events
• Access to mental wellbeing resources via Unmind App
• Paid volunteering day annually
• Healthcare scheme including dental and eye care
• Death in service benefit (twice annual salary)
• Employee Assistance Programme (counselling, legal, financial advice, GP line)

Join us and be part of a passionate team committed to delivering innovative energy solutions.