Product Manager: AI-Powered Owner Services & Growth

Forge Holiday Group; Chester; Hybrid; GBP 65,000 - 70,000; Full time

Benefits offered by this job

Annual bonus

33 days holiday

Birthday day off

Pension with employer contributions

Health cash plan

On-site gym and parking

Volunteer days

Job summary

Forge Holiday Group, home to Sykes Holiday Cottages, Forest Holidays and Bachcare, seeks a Product Manager for Multi-Unit Sites & Managed Services. You’ll own the vision, strategy and multi-year roadmap for owner services and managed offerings across the group.

You’ll determine owner needs, how services are delivered and how AI enhances experiences, working with cross-functional pods across discovery and delivery. This role carries accountability for product direction and commercial performance.

Qualifications

• Extensive Product Management experience with ownership of revenue-generating products or services.
• Strong product strategy, roadmap and outcome-measurement expertise.
• Experience building or scaling owner services, managed offerings or marketplace products.
• Strong knowledge of property management, short-term letting or hospitality operations.
• Understanding of APIs, integrations and service-based architectures.
• Experience applying AI-powered discovery, recommendations or LLM-based solutions.
• Excellent stakeholder management and data-driven decision making.

Responsibilities

• Lead products through discovery, development, launch and optimisation.
• Shape AI-powered service discovery and recommendation experiences for owners.
• Build scalable, revenue-generating services that maximise performance and profitability.
• Define commercial models, growth opportunities and success measures.
• Establish and improve service quality, adoption and owner experience KPIs.
• Improve how services are delivered across Forge platforms and integrations.
• Use experimentation, analytics and owner feedback to drive decisions.
• Partner with Engineering, AI and Data Science to deliver owner solutions.
• Serve as the strategic link between Product, Commercial, Customer Success, Operations and Technology.
• Own key commercial metrics including recurring revenue, owner retention, attach rates and lifetime value.

Skills

Product management

Strategy & roadmap

B2B2C / marketplace products

Stakeholder management

Data-driven decision making

AI-powered discovery

Communication & influence

Tools

Fabric

Databricks

Snowflake

BigQuery

Job description

Forge Holiday Group, home to Sykes Holiday Cottages, Forest Holidays and Bachcare, seeks a Product Manager for Multi-Unit Sites & Managed Services. You’ll own the vision, strategy and multi-year roadmap for owner services and managed offerings across the group.

You’ll determine owner needs, how services are delivered and how AI enhances experiences, working with cross-functional pods across discovery and delivery. This role carries accountability for product direction and commercial performance.