Product Manager - AI-Driven Owner Services

Regional Marketing - Team; Chester; Hybrid; GBP 65,000 - 70,000; Full time

Benefits offered by this job

Annual bonus scheme

33 days’ holiday

Birthday day off

Pension scheme

Job summary

Forge Holiday Group is seeking a Product Manager - Multi-Unit Sites & Managed Services to own the vision, strategy and multi-year roadmap for owner services across the group. This role blends product leadership with commercial and operational accountability to drive revenue and owner success.

You'll collaborate with AI-enabled platforms, engineering, data science and commercial teams, delivering scalable services, defining models and KPIs across holiday parks and managed offerings.

Qualifications

• Extensive Product Management experience with ownership of complex, revenue-generating products or services.
• Strong product strategy, roadmap and outcome-measurement expertise.
• Experience building or scaling owner services, managed offerings, marketplace products or similar B2B2C solutions.
• Strong knowledge of property management, short-term letting, holiday parks or hospitality operations.
• Understanding of APIs, integrations and service-based architectures.
• Experience applying AI-powered discovery, recommendations or LLM-based solutions.
• Strong commercial acumen and data-driven decision making.
• Excellent stakeholder management, communication and influencing skills.

Responsibilities

• Lead products through discovery, development, launch and optimisation.
• Shape AI-powered service discovery and recommendation experiences for owners.
• Build scalable, revenue-generating services that help owners maximise performance and profitability.
• Define commercial models, growth opportunities and success measures.
• Establish and improve service quality, adoption and owner experience KPIs.
• Improve how services are delivered across Forge platforms and integrations.
• Use experimentation, analytics and owner feedback to drive product decisions.
• Partner with Engineering, AI and Data Science teams to deliver intelligent owner solutions.
• Act as the strategic link between Product, Commercial, Customer Success, Operations and Technology teams.
• Own key commercial metrics including recurring revenue, owner retention, attach rates and lifetime value.

Skills

Product strategy

Roadmap

AI/LLM knowledge

Stakeholder management

Data-driven decisions

Commercial acumen

Communication

Cross-functional collaboration

Tools

APIs

Integrations

Analytics

Job description

Forge Holiday Group is seeking a Product Manager - Multi-Unit Sites & Managed Services to own the vision, strategy and multi-year roadmap for owner services across the group. This role blends product leadership with commercial and operational accountability to drive revenue and owner success.

You'll collaborate with AI-enabled platforms, engineering, data science and commercial teams, delivering scalable services, defining models and KPIs across holiday parks and managed offerings.