PRODUCT MANAGER

FreshtechIT; Greater London; On-site; GBP 80,000 - 110,000; Full time

Job summary

FreshtechIT is seeking a Senior Product Manager in London to lead growth, adoption, and engagement across our SaaS platform. You will collaborate with Engineering, Design, Sales, Customer Success, Marketing, and Data teams to deliver impactful product enhancements and drive business outcomes.

You will own the customer journey from onboarding to renewal, use data and experiments to inform strategy, define KPIs, and maintain the roadmap aligned with company goals.

Qualifications

• Strong commercial Product Management experience within a B2B SaaS environment.
• Experience owning and scaling SaaS products, platforms, or customer-facing digital solutions.
• Proven track record of using data, analytics, and experimentation to improve product performance.
• Strong understanding of SaaS metrics: activation, retention, engagement, churn, expansion.

Responsibilities

• Drive product growth, customer engagement, and retention across a rapidly scaling SaaS platform.
• Own and optimise the customer journey from onboarding through renewal.
• Identify opportunities to improve product adoption, customer value, and user experience.
• Collaborate with Engineering, Design, Sales, Customer Success, Marketing and Data teams to deliver product enhancements.

Skills

Product management

B2B SaaS

Data analytics

Stakeholder management

Cross-functional collaboration

Job description

We are exclusively hiring for a Senior Product Manager to join a leading B2B SaaS company in the UK. As the Senior Product Manager, you will lead initiatives focused on product growth, customer adoption, platform engagement, and user experience improvements. You'll collaborate closely with Engineering, Design, Sales, Customer Success, Marketing, and Data teams to deliver impactful product enhancements and drive business outcomes.

As the Senior Product Manager, you will be responsible for:

• Driving product growth, customer engagement, and retention across a rapidly scaling SaaS platform.
• Owning and optimising the customer journey, from onboarding and activation through to expansion and renewal.
• Identifying opportunities to improve product adoption, customer value, and overall user experience.
• Enhancing platform capabilities through customer-driven insights, market research, and competitive analysis.
• Using data, analytics, customer feedback, and experimentation to inform product strategy and prioritisation.
• Working cross-functionally to define KPIs, align stakeholders, and deliver measurable business impact.
• Developing and maintaining the product roadmap, ensuring alignment with company objectives and customer needs.

As the Senior Product Manager, you will have the following experience:

• Strong commercial Product Management experience within a B2B SaaS environment.
• Experience owning and scaling SaaS products, platforms, or customer-facing digital solutions.
• Proven track record of using data, analytics, and experimentation to improve product performance and customer outcomes.
• Strong understanding of SaaS metrics, including activation, retention, engagement, churn, and expansion.
• Experience working closely with engineering teams on complex technical products and integrations.
• Excellent communication, stakeholder management, and prioritisation skills.
• Experience collaborating with Sales, Customer Success, and Marketing teams to drive product adoption and revenue growth.

We are offering a competitive package plus excellent benefits.