Product Manager

Lyra Health; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Lyra Health is seeking a highly collaborative Product Manager to help drive the future of our digital mental healthcare offerings. You will lead end-to-end releases, ensure QA and validation, and coordinate with cross-functional teams to maintain platform stability and performance.

Join a fast-growing team focused on delivering high-impact, user-centered products across web and mobile platforms. You will work with stakeholders, track velocity, and communicate priorities while advancing Lyra

Qualifications

• 2+ years experience in a digital product team.
• Experience with Agile & Waterfall development frameworks.
• Understanding of user-centred design.
• Proficient at generating high quality documentation including user stories, use cases, flow diagrams and wireframes.
• Highly organised with high attention to detail.
• Excellent interpersonal, analytical, and problem-solving skills.
• Strong verbal and written communication skills.

Responsibilities

• End-to-End Releases: Ensure product versioning and public release notes meet technical, translation, and indexing requirements.
• Quality Assurance & Validation: Conduct Acceptance Testing before releases to live users to guarantee Definition of Done and UX standards.
• Stakeholder Communication: Update cross-functional channels on new features, fixes and changes.
• Sprint Leadership and Tracking: Lead maintenance sprints, prioritise technical debt and bugs to ensure stability and performance; monitor velocity.
• Incident Response & Escalation: Monitor incident management and coordinate with engineering and stakeholders.
• Voice of the Customer: Synthesize user feedback and propose feasible maintenance scope solutions.
• SLA Compliance: Collaborate with QA and support to resolve queries and meet SLAs.
• Reporting: Provide maintenance statistics and performance insights to the Product Lead.

Skills

Agile methodologies

User-centered design

Communication & collaboration

Data-driven decision making

Tools

Github

Confluence/Jira (Atlassian)

Slack

Google Workspace

Job description

About Lyra

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

Lyra Health is looking for a highly collaborative Product Manager to help drive the future of our digital mental healthcare offerings.

Primary Responsibilities

• End-to-End Releases:Ensure that product versioning and public release notes meet technical, translation, and indexing requirements.


• Quality Assurance & Validation:Conduct Acceptance Testing (AT) before releases to live users to guarantee that deliverables meet 'Definition of Done' and user experience standards.


• Stakeholder Communication:Update cross-functional communication channels of new product features, fixes, and changes to ensure organizational alignment.


• Sprint Leadership and Tracking:Lead maintenance-focused sprints, prioritizing technical debt and bug fixes to ensure platform stability and performance. Monitor weekly story point throughput to identify trends in team velocity, providing early warnings and performance feedback to the Product Lead, elevate concerns with capacity and velocity where necessary.


• Incident Response & Escalation:Monitor and oversee incident management, proactively driving engineering teams to elevate and follow through with stakeholder informing when necessary


• Voice of the Customer:Synthesize user and customer feedback and propose where reasonable solutions can be accommodated within maintenance scope.


• SLA Compliance:Collaborate closely with QA and users support to resolve user queries, ensuring the product meets established SLAs.


• Reporting:Conduct reporting on maintenance statistics (e.g., uptime, SLAs met), providing commentary and performance insights to the Product Lead (PL).

Technical Expertise Required

In order to successfully perform in this role, the candidate will need a firm grasp of product management best practices and strong working knowledge of:

• Product development and management systems, with a strong, proven ability to operate using Agile development methodologies.


• Familiarity with Github, the Atlassian suite (Confluence and Jira), Slack, and Google Workspace.


• Working across web and mobile products and platforms


• Liaising between data, design, and remote development teams


• Participating on all sprints


• Updating tickets and acceptance criteria


• Testing and reviewing products for bugs, performance, and capacity issues


• Relaying priorities and timelines


• Maintaining system tags, content, and services


• Championing systems that solve user, product, and data problems


• Using reports and dashboards to extract data and insight


• Drawing on your own experience to identify product opportunities

Experience & Qualifications

• 2+ years experience in a digital product team


• Working within an Agile & Waterfall development framework


• Understanding of user-centred design


• Proficient at generating high quality documentation including user stories, use cases, flow diagrams and wireframes


• Highly organised with high attention to detail


• Excellent interpersonal, analytical, and problem-solving skills


• Strong verbal and written communication skills


• A willingness to learn from an experienced product development team


• Proficiency working across different platforms, including Web, Android, and iOS


• Strong computer literacy

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability,genetic information or any other category protected by law.

The benefits available to those located in theUK. will be consistent withUKlaw and may vary from those located in other countries. Benefits will be provided in a manner consistent with applicable law.