Product Integrations Administrator

Spabreaks.com; Brighton; On-site; GBP 25,000 - 45,000; Full time

Job summary

An ambitious company is seeking a dedicated individual to support its connectivity strategy, ensuring a smooth onboarding process for spa and hotel partners. This role offers the chance to work in a dynamic environment, where you will be pivotal in managing XML integrations and enhancing partner relationships. You'll collaborate closely with product managers, sales teams, and internal stakeholders to drive efficiency and improve customer experiences. If you're passionate about technology and the spa industry, this is an exciting opportunity to make a significant impact in a fast-evolving company.

Benefits

Hybrid working

Familiarisation trips within the UK

Regular company social events

Standard pension scheme

Corporate gym discount

Health club allowance

Local discount scheme

Path to wellness scheme

Employee Assistance Programme

Qualifications

• Experience with XML connections and contracting products from various sources.
• Strong delivery focus and excellent attention to detail required.

Responsibilities

• Support seamless onboarding for spa and hotel partners using XML integrations.
• Collaborate with internal teams and partners to troubleshoot and resolve issues.

Skills

XML connections

Attention to detail

Analytical skills

Verbal communication

Written communication

Multi-tasking

Teamwork

Education

Experience in travel or spa industry

Tools

Excel

Google Worksheets

Job description

Company

Spabreaks.com is the leading spa booking website, offering an extensive range of spas and experiences across the UK. We're a fast-growing, ambitious company on a journey to become a household name and transform booking behaviours within the spa category. Since our launch in 2008, we've remained dedicated to pioneering new standards in the spa industry, with a focus on accessibility, inclusivity, and general wellbeing. Our mission is to create the perfect spa experience for everyone, ensuring that no matter your needs or preferences, there's an experience for you.

After significant investments made in research and tech developments, Spabreaks.com has transitioned from a traditional call centre model to a cutting-edge online marketplace, making spa bookings easier and more instantly accessible than ever before. With strong foundations in place, we're continuing substantial investments in technology, marketing, and talent to accelerate our growth, capture new audiences and propel the Spabreaks.com brand while improving efficiencies and overall customer experience.

Our team is at the heart of our success and we're committed to fostering a collaborative and innovative environment where everyone has a voice and the opportunity to make a difference. If you're passionate, ambitious and ready to help us shape the future of spas, now is the perfect time to join our team and play an integral part in the next chapter of our growth.

Purpose

To support the delivery of the connectivity strategy, by ensuring a seamless onboarding process for our spa and hotel partners to one of our available XML integrations, while closely monitoring and maintaining the cache stock and rates once a property is connected. The role will also involve troubleshooting queries from our internal teams and connected partners, helping to ensure the overall success of this project.

Responsibilities

• Work with the Product & Integrations Manager on the sourcing strategy to manage the transition to a digitally connected environment and the optimum way to source our partners' product.
• Work with our integration partners to ensure the quickest and most efficient onboarding process for hotels and spas.
• Communicate with our integrated hotel and spa partners, solving any issues and ensuring a seamless transition to sale.
• Collaborate with the Product Managers to engage their contacts and present connectivity solutions where appropriate.
• Mapping all new hotels and packages within the API extranet.
• Ensure control spreadsheets are kept up to date and that there are good levels of availability at all connected properties including key dates and weekends.
• Supporting the sales team, ensuring that they have the tools they need to convert bookings.
• Work with the Head of Product on current commercial projects and support business timelines.
• Supporting the Admin team during busy periods, by carrying out allocation adjustments, pulling booking lists for venues and creation of new packages in the admin system.

Requirements

• Experience or knowledge of XML connections and contracting product via various sources, including channel managers, bed banks and direct contracts.
• Strong delivery focus, excellent attention to detail, having the tenacity and resilience required to flourish in a pressurised and constantly evolving environment.
• Strong attention to detail and analytical skills are required when troubleshooting and ensuring that we have the correct rates pulling through and there are no issues with the connections.
• Excellent verbal and written communication skills.
• Confident in holding meetings with suppliers to explain our connectivity solutions.
• The ability to multi-task.
• IT literate with a good knowledge of Excel / Google Worksheets.
• Excellent team player.
• Experience in the travel or spa industry is advantageous.

Benefits

• Hybrid working - attend Brighton office 3 days a week, work from home 2 days a week.
• Familiarisation trips within the UK.
• Regular company social events.
• Standard pension scheme.
• Corporate gym discount and health club allowance.
• Local discount scheme.
• Path to wellness scheme including free yoga, chair massages and lunchtime seminars.
• Employee Assistance Programme.

Please note that applications close on 2nd May 2025. We may choose to close the job listing early depending on applications. Due to the high volumes of applications we are unable to respond to every application.