Product Governance Officer - Insurance

TN United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Product Governance Officer to enhance their insurance services. This role offers a unique opportunity to work closely with senior stakeholders, ensuring compliance with regulatory standards and managing product lifecycle governance. You will collaborate with various teams to develop fair value assessments and support new product development. If you have a strong background in the insurance sector and are passionate about customer outcomes, this position could be your next career step. Join a company that values inclusion and invests in the growth of its employees.

Benefits

Comprehensive Benefits Package

Professional Development Opportunities

Supportive Work Environment

Employee Resource Groups

Qualifications

• Experience in the insurance industry or customer-centric regulated industries.
• Strong analytical skills and attention to detail.

Responsibilities

• Manage product lifecycle governance and ensure compliance with regulations.
• Support product development committees and manage record keeping.

Skills

Insurance Industry Experience

Customer Focus

Analytical Skills

Communication Skills

Organizational Skills

Regulatory Knowledge

Education

Degree in Business or Related Field

Job description

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Product Governance Officer - Insurance, London

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Client:

AIG

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

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Job Reference:

53be3fcb593e

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

Join us as a Product Governance Officer to take an exciting step in your career offering exposure to exciting projects and senior stakeholders.

About the role

We are committed to providing excellent products and services to our customers while ensuring good customer outcomes to all our customers. Working with the business to manage and support product lifecycle and governance across the UK Personal and Commercial Insurance business in line with UK regulatory requirements. Ensure compliance with internal AIG policies and procedures, and external regulatory requirements, the Product Lifecycle Governance Officer will work with the UK business to manage product lifecycle governance for all existing and new products and provide support for key governance processes, procedures and controls across AIG UK to ensure our product lifecycle governance evidence all in-scope products offer fair value products and deliver good customer outcomes for all groups of customers in line with regulations including PROD and Consumer Duty.

How you'll make an impact

• Working with the UK Head of A&H and Product Lifecycle Governance, the UK Product Lifecycle Governance Officer will be responsible for supporting and managing product lifecycle governance within the UK ensuring alignment to AIG policy and standards, product governance procedures & processes and in line with regulatory requirements including PROD and Consumer Duty rules.
• Manage and support the effective running of the UK Personal Insurance Product Development Committee and UK Commercial Product Development Committee. Manage all record keeping, liaising with all stakeholders to ensure the smooth running and operating of the Committee in a timely manner. Manage Committee actions and support the business as required to implement in a timely manner.
• Be integral to developing the product review & fair value assessment schedule for Personal and Commercial insurance products. Work closely with the business product owners and Product Development Committee to project manage the product reviews to ensure it is delivered in line with annual regulatory deadlines. Assist with identification and implementation of product governance and ensure our processes and best practice are appropriately documented.
• Manage the product reviews and communication of fair value statements to AIG distribution partners/brokers.
• New product development - manage and support underwriting to ensure new products, adaptations or significant changes to existing products adhere to the POG framework to be approved by the PDF committees
• Develop and implement product governance policies and procedures to ensure adherence to Consumer Duty regulations staying up to date with industry best practices and emerging trends in Consumer Duty and other relevant regulatory obligations to continuously improve our product governance framework.
• Manage and support regulatory reporting to the FCA including annual value measures, pricing practices, financial promotions and support with other ad-hoc FCA requests for information as required.
• Provide input and support to ExCo / Board reporting, working with UK Head of A&H and Product Lifecycle Governance and Customer Conduct Director including the development of the annual Consumer Duty Board report.
• Identifying improvement opportunities for product lifecycle governance and provide support and training on product governance to UK business.
• Work collaboratively with key business stakeholders and functions such as Legal, Compliance, Conduct Risk Director and Risk on governance related matters to ensure compliance with regulations.

What you'll need to succeed

• Experience of working in the Insurance Industry and / or Customer Centric regulated industries. An understanding of Insurance regulations applicable to the sale of insurance products would be an advantage.
• The ability to build relationships and communicate effectively at all levels – internally and externally.
• Strong customer focus - experience in a customer facing insurance role preferred.
• Excellent organisational skills, time-management and the ability to manage changing priorities.
• Effective delivery of deadlines through others & across multiple functions.
• Attention to detail and good communication skills – written and oral – with report writing experience.
• Analytical skills with the ability to assess complex information and identify potential risks.
• Collaborative approach to working, but with the ability to make independent decisions.
• A good commercial understanding and the ability to apply a pragmatic approach to decision making.
• Analytical and quantitative skills required to undertake analysis to identify issues or solve complex problems.

Ready to take the next step in your career? We'd love to hear from you.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

Functional Area:

Join us as a Product Governance Officer to take an exciting step in your career offering exposure to exciting projects and senior stakeholders.

About the role

We are committed to providing excellent products and services to our customers while ensuring good customer outcomes to all our customers. Working with the business to manage and support product lifecycle and governance across the UK Personal and Commercial Insurance business in line with UK regulatory requirements. Ensure compliance with internal AIG policies and procedures, and external regulatory requirements, the Product Lifecycle Governance Officer will work with the UK business to manage product lifecycle governance for all existing and new products and provide support for key governance processes, procedures and controls across AIG UK to ensure our product lifecycle governance evidence all in-scope products offer fair value products and deliver good customer outcomes for all groups of customers in line with regulations including PROD and Consumer Duty.

How you'll make an impact

• Working with the UK Head of A&H and Product Lifecycle Governance, the UK Product Lifecycle Governance Officer will be responsible for supporting and managing product lifecycle governance within the UK ensuring alignment to AIG policy and standards, product governance procedures & processes and in line with regulatory requirements including PROD and Consumer Duty rules.
• Manage and support the effective running of the UK Personal Insurance Product Development Committee and UK Commercial Product Development Committee. Manage all record keeping, liaising with all stakeholders to ensure the smooth running and operating of the Committee in a timely manner. Manage Committee actions and support the business as required to implement in a timely manner.
• Be integral to developing the product review & fair value assessment schedule for Personal and Commercial insurance products. Work closely with the business product owners and Product Development Committee to project manage the product reviews to ensure it is delivered in line with annual regulatory deadlines. Assist with identification and implementation of product governance and ensure our processes and best practice are appropriately documented.
• Manage the product reviews and communication of fair value statements to AIG distribution partners/brokers.
• New product development - manage and support underwriting to ensure new products, adaptations or significant changes to existing products adhere to the POG framework to be approved by the PDF committees
• Develop and implement product governance policies and procedures to ensure adherence to Consumer Duty regulations staying up to date with industry best practices and emerging trends in Consumer Duty and other relevant regulatory obligations to continuously improve our product governance framework.
• Manage and support regulatory reporting to the FCA including annual value measures, pricing practices, financial promotions and support with other ad-hoc FCA requests for information as required.
• Provide input and support to ExCo / Board reporting, working with UK Head of A&H and Product Lifecycle Governance and Customer Conduct Director including the development of the annual Consumer Duty Board report.
• Identifying improvement opportunities for product lifecycle governance and provide support and training on product governance to UK business.
• Work collaboratively with key business stakeholders and functions such as Legal, Compliance, Conduct Risk Director and Risk on governance related matters to ensure compliance with regulations.

What you'll need to succeed

• Experience of working in the Insurance Industry and / or Customer Centric regulated industries. An understanding of Insurance regulations applicable to the sale of insurance products would be an advantage.
• The ability to build relationships and communicate effectively at all levels – internally and externally.
• Strong customer focus - experience in a customer facing insurance role preferred.
• Excellent organisational skills, time-management and the ability to manage changing priorities.
• Effective delivery of deadlines through others & across multiple functions.
• Attention to detail and good communication skills – written and oral – with report writing experience.
• Analytical skills with the ability to assess complex information and identify potential risks.
• Collaborative approach to working, but with the ability to make independent decisions.
• A good commercial understanding and the ability to apply a pragmatic approach to decision making.
• Analytical and quantitative skills required to undertake analysis to identify issues or solve complex problems.

Ready to take the next step in your career? We'd love to hear from you.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

Functional Area:

CP - ComplianceAIG Europe S.A. (U.K. Branch) & American International Group UK Ltd