Product Genius: Customer Experience Expert

Arnold Clark Group; Telford; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Holiday allowance (33 days)

Retail discounts

Private healthcare

GP access with Simplyhealth

Pension scheme

Maternity/Paternity packages

Training and progression

Job summary

Arnold Clark Group in Telford is seeking Customer Service Executives to create an outstanding customer experience in our new branch. You’ll be known as a Product Genius, focusing on in-branch product knowledge and helping customers choose the right vehicle from enquiry to delivery.

We offer training and a clear path for progression into car sales, with a five-day week (38 hours) including weekends, and a benefits package including holidays, healthcare, and pension.

Qualifications

• Confident communicator with a positive attitude.
• Full UK driving licence is required.
• Team player who can work on own initiative.
• Eager to progress into car sales.

Responsibilities

• Preparing the showroom and cars for the day ahead.
• Assist with showroom presentation and advertising.
• Support the Sales department and deliver excellent customer experience.
• Organising and accompanying customers on test drives.
• Learning about our vehicles to help customers find the perfect fit.
• Enhance the customer journey from enquiry to delivery.

Skills

Excellent communication

Positive attitude

Full UK driving licence

Team player

Career progression

Job description

Arnold Clark Group in Telford is seeking Customer Service Executives to create an outstanding customer experience in our new branch. You’ll be known as a Product Genius, focusing on in-branch product knowledge and helping customers choose the right vehicle from enquiry to delivery.

We offer training and a clear path for progression into car sales, with a five-day week (38 hours) including weekends, and a benefits package including holidays, healthcare, and pension.