Product Experience Specialist

Scania; United Kingdom; Remote; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Car provided

Annual bonus

25 days annual leave plus bankholidays

Job summary

Scania is seeking a Product Experience Specialist to support our Sales Team across the Scania East region. You will ensure quality checks on new vehicles prior to handover and deliver a premium customer experience from demonstration to post-handover support.

The role requires a Class 1 (CPC) driving licence, strong product knowledge, and IT proficiency, with opportunities to train on electrification products and sustainability initiatives. A competitive package is offered.

Qualifications

• Class 1 CPC driving licence is required.
• Customer-focused with premium service mindset.
• Good IT skills and proficiency with MS Office.
• Strong communication and team collaboration abilities.

Responsibilities

• Work with the Sales Team to ensure all new vehicles are quality checked before handover.
• Support customers and Sales Team with product knowledge, including alternative fuels and electrification.
• Assist customers after the vehicle handover process.
• Interpret telematics and provide driver training for customers.
• Manage the region’s demonstrator vehicles and collect customer feedback and data insights.
• Occasionally deliver a new truck directly to a customer.

Skills

Customer focus

CPC driving

Product knowledge

IT proficiency

Team player

Excellent communication

Tools

MS Office

Job description

Product Experience Specialist

Location: Scania East covering the Branches in Scunthorpe, Boston, Grimsby, Spalding, Hull, Lincoln and Sheffeild.

Working Hours: Monday to Friday 08.30-17:00

From £35,000 plus car, annual bonus and an excellent benefits package, including :

• Enhanced family and parental policies
• Access to a fantastic loan car scheme
• 25 days annual leave plus bank holidays
• Competitive pension scheme
• 4 x basic salary life assurance
• Retail savings and corporate discounts

For this role, you must have a class 1 (CPC) drivers’ licence. You will be supporting our Sales Team and will have prime responsibility for providing a first-class new vehicle handover and demonstration experience for our customers.

In this role you will:

• Work in conjunction with the Sales Team to ensure all new vehicles are quality checked before customer hand over.
• Support our customers and Sales Team with product knowledge and understanding of alternative fuels, electrification products and the drive to sustainability.
• Support our customers after the vehicle handover process.
• Interpret telematics and provide driver training for our customers.
• Manage the region’s demonstrator vehicles, gathering customer feedback, insights and analysing performance data.
• On occasion, deliver a new truck direct to a customer.

You are:

• Customer focussed – passionate about delivering a premium service to every customer, deliberately caring about the small detail.
• Keen to learn – as a business we love investing in our people. We will support you to build your product and business knowledge.
• Highly organised - with great attention to detail, initiative, and self-motivation.
• A confident communicator - engaging with customers and colleagues in person, in writing, and over the telephone.
• IT proficient - experienced in the use of IT systems, including the standard MS Office suite.
• A team player – integral to a small, dedicated team, able to prioritise, change pace and play your part in future sales for the region.

Closing Date: 23/11/2026

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team at [e-mail], we’ll be happy to discuss these with you.

Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.

At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.

We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.

Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.