Product Director - Payment & Banking

Crypto.com; London; On-site; GBP 80,000 - 140,000; Full time

Job summary

An innovative firm is seeking a seasoned Product Director to lead transformative initiatives in the fintech space. This role focuses on enhancing the user experience in money movement, requiring a deep understanding of US banking regulations. You will collaborate with cross-functional teams to deliver first-in-class products while managing stakeholder expectations. If you have a passion for creating impactful customer-facing solutions and thrive in a fast-paced environment, this is the opportunity for you to make a significant impact in the industry.

Qualifications

• 10+ years of experience in fintech product management.
• Strong understanding of US payment systems and cash clearing networks.

Responsibilities

• Create and maintain the team’s roadmap and milestones.
• Deliver complex projects by defining features and managing the backlog.
• Interview customers to ensure their needs are met.

Skills

Fintech Product Management

Understanding of US Banking Regulations

Technical APIs

Customer Empathy

Data-informed Work Style

Stakeholder Management

Leadership

Job description

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Our Product Management team drives product initiatives from inception through execution, launching products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products.

About the role: The Cash team deals with money movement and transfers. We work with banks, fintechs, wallets to enable our users to move money seamlessly into and out of our platform.

We are looking for a seasoned and hands-on Product Director who has the vision, drive, and ability to own, create, implement, and manage an industry-changing platform that helps change the way users deal with money.

This role in particular is focused on US partners, and an in-depth understanding of US banking regulations and practices is a huge advantage.

Job Responsibilities:

1. Work closely with the business to create, maintain, and communicate the team’s roadmap, milestones, and dependencies with strategic priorities in mind.
2. Deliver complex projects by defining features, writing product specifications, conducting user studies, iterating on feedback, reviewing QA test plans, prioritizing bug fixes, managing the backlog, and ultimately shipping products/features in a timely manner.
3. Interview and interact with customers to build empathy, ensuring that their needs are met.
4. Prioritize initiatives and projects appropriately and weigh tradeoffs that must be made.
5. Work closely with teams such as design, frontend, and backend to deliver features that are first-in-class.
6. Constantly understand market development and dynamics to ensure our products and features are best-in-class.
7. Represent the team in communication with cross-functional teams.

Job Requirements:

1. At least 10 years of fintech product management experience, with domain knowledge in US payment systems and cash clearing networks being a significant advantage.
2. Good aptitude for understanding technical APIs and translating them into user stories.
3. Hands-on and attentive to detail, especially in settlement flow design.
4. A data-informed work style, viewed through a compassionate lens of the user.
5. A passion for building delightful customer-facing products and experiences.
6. Strong work ethic and willingness to go the extra mile to meet tight delivery timelines and goals where necessary.
7. Ability to manage C-level stakeholders and clearly articulate prioritization decisions and considerations.
8. Demonstrated leadership, taking ownership and producing results.
9. The ability to collaborate well with designers, engineers, QA, Marketing, compliance, and growth teams.
10. Bring humility to your work and how you work with others.