Product Designer

TalkTalk Telecom; Salford; On-site; GBP 35,000 - 55,000; Full time

Job summary

TalkTalk Telecom seeks an experienced Product Designer to innovate and design new products and services. You will lead the design process for the TalkTalk PLUS App while collaborating with teams and stakeholders to ensure effective solutions and customer-centric design. This role offers a dynamic work environment with opportunities for professional growth while valuing diversity and inclusivity.

Benefits

Holidays and Bank holidays

2 wellbeing days

Free parking

Qualifications

• Experience designing App products and services, including full end-to-end journeys.
• Evidence of solving complex design problems and implementing effective solutions.
• Experiences in storytelling and creating compelling product narratives.

Responsibilities

• Responsible for the full design process from Discovery through to Delivery.
• Collaborating with a team to achieve valuable design outcomes.
• Facilitating design thinking workshops and validating product concepts.

Skills

Design thinking

Collaboration

Storytelling

Problem-solving

Commercial acumen

Job description

TalkTalk is a challenger brand, we like to disrupt the market, and this is a unique opportunity for an experienced Product Designer to disrupt and innovate by designing new and unique products and services.

You’ll be part of an empowered product team responsible for the TalkTalk PLUS App user experience across all interactions. We’re looking for a Product Designer with experience in Service Design, UX, and UI. Working in partnership with a Product Manager, Engineer, and a team of developers, you’ll be responsible for the full design process from Discovery through to Delivery. You’ll embed the design process in your squad, champion the product, and achieve the most valuable design outcomes across Customer, Commercial, and Tech. You’ll be a design leader, a natural collaborator, and have proven experience in designing and continually improving Apps.

The Team

You will work in an outcome-focused squad alongside a Product Manager, Product Tech lead, developers, and testers to identify solutions and deliver outcomes.

Skills, Knowledge & Experience

• Experience designing App products and services, including full end-to-end journeys (Portfolio required)
• Evidence of solving complex design problems and implementing effective solutions
• Experience storytelling and creating compelling product narratives to influence stakeholders
• Ability to create visually appealing presentations to communicate your design ideas
• Strong collaboration skills to work well with engineers, product managers, insights/analytics, and other key stakeholders
• A desire to continually improve and find better ways of working
• Experience working with a product manager to feed the product backlog with value-adding features
• Ability to work effectively with engineers, create design documentation, and ship product increments
• Facilitate design thinking workshops and ideation sessions to foster creativity and generate innovative/disruptive ideas
• Validate product concepts through experimentation and iterative testing, gathering feedback from customers and stakeholders
• Advocate for the voice of the customer, ensuring design decisions are driven by customer insights and data
• Stay updated with industry trends, emerging technologies, and best practices in product design
• Ability to plan and estimate the size of design work
• Ensure products and services align with brand identity
• Commercial acumen—understanding of customers and markets, aligning design processes with business outcomes
• Strong objection handling and influencing skills to meet the needs of the problem rather than individual stakeholders

Our Values

It’s important that anyone applying for this role can live the values of:

• Care
• Commit

Benefits include:

• Holidays and Bank holidays
• 2 wellbeing days (can be taken anytime during the year)
• Free parking

We offer a dynamic and collaborative work environment, opportunities for professional growth, and the chance to make a significant impact on the user experience for millions of customers. If you are passionate about design, customer-centric innovation, and driving meaningful change, we encourage you to apply for this exciting opportunity.

As a recognized Top 50 Inclusive Employer in the UK, we value diversity as key to success and innovation. We strive for a workplace that reflects the communities and customers we serve. Being inclusive is part of our DNA; we are all 100% human, creating a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and are open to discussing how you like to work.