Product Coach

Pontoon; Manchester; On-site; GBP 60,000 - 85,000; Part time

Job summary

Pontoon is seeking a Product Management Coach for a 6 Month Contract across multiple UK cities, including Manchester. You will help elevate product management maturity by coaching leaders and embedding customer-centric practices into agile delivery.

This role reports to the Head of Product Management Advisory and works with Heads of Business Agility to drive measurable outcomes. The ideal candidate brings proven product management leadership experience, strong coaching skills, and the ability to

Qualifications

• Proven experience in product management or leadership with a track record of building effective product practices.
• Experience in both enterprise and high-growth settings.
• Strong coaching and advisory skills with the ability to influence stakeholders at all levels, including CxOs.
• Solid understanding of customer needs, commercial outcomes, and regulated environments.
• Enthusiasm for customer advocacy and measurable outcomes.

Responsibilities

• Hands-On Coaching: Provide practical guidance to product leaders and teams to embrace modern practices that improve customer outcomes and strategic clarity.
• Collaborative Partnership: Work with Heads of Business Agility to align maturity with agile delivery.
• Stakeholder Influence: Cultivate a culture of product thinking among senior leaders, prioritizing customer value.
• Maturity Assessment: Identify gaps in product management and recommend improvements to boost capability.
• Champion Customer Insight: Ensure decisions reflect customer needs and lifecycle stages.

Skills

Product management

Coaching

Stakeholder influence

Customer insights

Customer advocacy

Job description

Product Management Coach

6 Month Contract

Edinburgh/Leeds/Halifax/Manchester/Chester/Bristol (2 days on site)

Are you passionate about transforming product management practices and driving customer-centric innovation? Do you have a knack for coaching and advising product leaders to elevate their game? If so, we want you to join our dynamic team as a Product Management Coach!

About the Role

As a Product Management Coach, you will play a vital role in enhancing product management maturity across our organization. Reporting to the Head of Product Management Advisory, you’ll collaborate closely with Heads of Business Agility and product leaders to infuse modern product methodologies and customer-focused behaviors into our operations.

What You'll Do

• Hands-On Coaching: Provide practical guidance to product leaders and teams, helping them embrace modern practices that enhance customer outcomes and strategic clarity.
• Collaborative Partnership: Work alongside Heads of Business Agility to align product management maturity with agile delivery.
• Stakeholder Influence: Cultivate a culture of product thinking among senior leaders, emphasizing prioritization and customer focus.
• Maturity Assessment: Identify gaps in product management practices and recommend actionable improvements to boost overall capability.
• Champion Customer Insight: Ensure that decisions reflect customer needs and lifecycle stages, driving long-term product health.

Key Accountabilities

• Coach on product discovery, strategy, prioritization, outcome setting, and value-based decision-making.
• Guide teams in problem definition, customer insights, proposition development, and backlog refinement.
• Foster collaboration between Product Owners and Product Managers for seamless strategy execution and value realization.
• Support teams in understanding customer and product lifecycles to inform decision-making.
• Advocate for the adoption of best practices and standards in product management.

What We're Looking For

• Proven experience in product management or leadership, with a track record of building effective product practices.
• Familiarity with both enterprise and high-growth settings, understanding the nuances of pace and value creation.
• Strong coaching and advisory skills, with the ability to influence stakeholders at all levels, including CxOs.
• A solid understanding of customer needs, commercial outcomes, and the intricacies of regulated environments.
• Enthusiasm for customer advocacy and a focus on measurable outcomes.

Your Capabilities

• Deep knowledge of modern product management principles and practices.
• Exceptional coaching and facilitation skills, with the ability to translate product concepts into actionable changes.
• Strong stakeholder management skills and a natural ability to influence others.
• Balanced judgment in navigating the intersection of pace, control, and customer value.

Diversity and Inclusion

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more.

We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Candidate Screening

We use generative AI tools to support our candidate screening process. This helps us ensure fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.