Senior Product Manager

Government Digital Service; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Government Digital Service in the United Kingdom is seeking an experienced Product Manager to shape and deliver digital services that improve outcomes for citizens. You’ll work at the heart of multidisciplinary teams, turning user needs and operational insights into tangible products.

This role focuses on defining vision, strategy and roadmaps, delivering value from discovery to delivery, and building alignment with partners.

Qualifications

• Experience leading complex digital products or transformation programmes.
• Strong product strategy and prioritisation skills.
• Evidence of delivering measurable outcomes.
• Expertise using research, insight and data to inform decisions.
• Leadership within multidisciplinary environments.
• Excellent stakeholder management and influencing skills.

Responsibilities

• Define product vision, strategy and roadmaps.
• Lead product delivery from discovery through to continuous improvement.
• Using insight, data and evidence to inform prioritisation.
• Building alignment across teams and stakeholders.
• Coaching teams in modern product management practices.
• Supporting partner organisations to adopt outcome-focused ways of working.

Skills

Product leadership

Strategy development

Data-driven decisions

Stakeholder management

Change management

Cross-functional leadership

Job description

We’re hiring – help us build better public services

Public services matter. They help people at some of the most important moments in their lives.

Yet too often services are slow, fragmented and frustrating. People wait on hold, repeat information multiple times, complete unnecessary paperwork, and navigate systems that were never designed around their needs.

CustomerFirst exists to change that.

We bring together multidisciplinary teams from across government and industry to redesign, rebuild and transform services around the people who use them. We work alongside partner organisations to tackle some of government’s most complex service challenges, combining the pace and ambition of a start-up with the scale and purpose of public service.

Over the next two years, we will be scaling our programmes and growing our capability across product, technology, research and transformation leadership. We’re looking for exceptional people who want to solve difficult problems, challenge accepted constraints and help build a model for transforming public services at scale.

Lead products that improve outcomes for citizens

We’re looking for an experienced Product Manager to help us radically reimagine public services. You’ll work at the heart of multidisciplinary delivery teams, turning user needs, operational insight and organisational goals into products and services that genuinely improve outcomes for citizens and colleagues.

What you’ll be doing

• Defining product vision, strategy and roadmaps
• Leading product delivery from discovery through to continuous improvement
• Using insight, data and evidence to inform prioritisation
• Building alignment across teams and stakeholders
• Coaching teams in modern product management practices
• Supporting partner organisations to adopt outcome-focused ways of working

What we’re looking for

You’ll be able to demonstrate:

• Experience leading complex digital products or transformation programmes
• Strong product strategy and prioritisation skills
• Evidence of delivering measurable outcomes
• Expertise using research, insight and data to inform decisions
• Leadership within multidisciplinary environments
• Excellent stakeholder management and influencing skills

Contract Types

• Fixed Term Appointments

All opportunities run up until March 2028. The most appropriate option will be discussed during your Talent Team conversation.

Location and Travel

Our team regularly comes together in person to collaborate, solve problems and build strong working relationships. While we support flexible ways of working, we currently expect team members to attend our London office in Whitechapel twice a week, on Tuesdays and Wednesdays where possible.

The role also involves occasional travel across the UK to work with our partner organisations. You should be comfortable travelling when required to support the successful delivery of our work.