Product Business Analyst

Willis Towers Watson; Ipswich; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid working

Private healthcare

Group income protection

Pension scheme

Volunteer day

Job summary

Willis Towers Watson in Ipswich is seeking a Product Business Analyst to bridge business, product, UX and technology. You will collaborate with stakeholders, designers, engineers and analytics specialists to understand problems, uncover opportunities, and define solutions that deliver meaningful business outcomes.

This role thrives in a highly collaborative Agile environment, with travel to London and other locations as needed to support engagement and delivery activities.

Qualifications

• Experience as a Business Analyst or similar in technology/digital products.
• Strong stakeholder engagement, elicitation, analysis and solution definition.
• Experience supporting Agile product delivery using Scrum or Kanban.
• Facilitating workshops with business and technical stakeholders.
• Translate complex problems into clear requirements and outcomes.
• Create user stories, acceptance criteria, process models and artefacts.
• Excellent communication and ability to explain concepts clearly.
• Ability to work with multi-disciplinary teams across locations.

Responsibilities

• Partner with stakeholders, product leaders, UX designers, engineers and analysts to define problems and opportunities.
• Facilitate discovery activities, workshops, interviews, journey mapping and sessions.
• Translate objectives into product initiatives, user stories, criteria and delivery outcomes.
• Support backlog creation, refinement, prioritisation and release planning.
• Collaborate with UX to understand journeys and shape user experiences.
• Create analysis artefacts: process flows, journey maps, data models and rules.
• Work with engineering and testing teams to clarify requirements as solutions evolve.
• Analyse processes, workflows and product performance to identify optimisations.
• Use feedback and product data to inform prioritisation and decisions.
• Contribute to estimation, planning, dependencies and risk identification.

Skills

Business analysis

Agile / Scrum

Stakeholder engagement

User stories & acceptance criteria

Workshops facilitation

Process mapping

Data analysis

Communication skills

Education

BCS Business Analysis certification

Tools

Azure DevOps

Jira

Confluence

Visio

Figma

Miro

Job description

Description

Join our Neuron Technology team and help shape the next generation of digital products that support risk insight, analytics, and decision-making across Risk & Broking.

As a Product Business Analyst, you will work at the intersection of business, product, user experience, and technology. You'll collaborate with stakeholders, designers, engineers, and analytics specialists to understand problems, uncover opportunities, and define solutions that deliver meaningful business outcomes.

This role is ideal for someone who enjoys solving complex problems, facilitating collaboration, and influencing the development of innovative digital products in a highly collaborative Agile environment.

The role is based in Ipswich, with travel to London and other locations as required to support stakeholder engagement, team collaboration, and delivery activities.

The Role

As a Product Business Analyst, you will:

• Partner with business stakeholders, product leaders, UX designers, engineers, and analytics specialists to understand business challenges, identify opportunities, and define valuable outcomes.
• Facilitate discovery activities, workshops, interviews, journey mapping, and collaborative working sessions to uncover user needs and business problems.
• Translate strategic objectives, user needs, and business requirements into clear product initiatives, user stories, acceptance criteria, and delivery outcomes.
• Support product backlog creation, refinement, prioritisation, and release planning activities, ensuring work is aligned to customer and business value.
• Collaborate closely with UX colleagues to understand user journeys, validate concepts, and shape intuitive and effective user experiences.
• Create and maintain analysis artefacts including process flows, journey maps, wireframes, data models, business rules, and other supporting documentation where required.
• Work with engineering, testing, and service teams throughout delivery, helping clarify requirements and resolve ambiguity as solutions evolve.
• Analyse business processes, customer workflows, and product performance to identify opportunities for optimisation, automation, and continuous improvement.
• Use stakeholder feedback, operational insight, and product data to support informed prioritisation and decision-making.
• Contribute to estimation, planning, dependency management, risk identification, and delivery governance activities.

Qualifications

What you’ll bring

Essential Experience

• Experience working as a Business Analyst, Product Analyst, Product Business Analyst, Agile Business Analyst, or a similar role within a technology or digital product environment.
• Strong understanding of business analysis techniques, including stakeholder engagement, requirements elicitation, process analysis, and solution definition.
• Experience supporting Agile product delivery using Scrum, Kanban, or similar delivery frameworks.
• Experience facilitating workshops and guiding discussions with both business and technical stakeholders.
• Ability to translate complex business problems into clear, actionable requirements and delivery outcomes.
• Experience creating user stories, acceptance criteria, process models, and other analysis artefacts.
• Excellent communication skills with the ability to explain complex concepts to a range of audiences.
• Strong analytical thinking and problem-solving capability.
• Ability to build productive relationships across business, product, design, engineering, and operational teams.
• Ability to work independently while managing competing priorities in a fast-moving delivery environment.

Desirable Experience

• Experience within Insurance, Risk, Financial Services, Analytics, or other regulated industries.
• Experience supporting digital products, analytics platforms, workflow tools, and customer-facing applications.
• Familiarity with Azure DevOps, GitHub, Jira, Confluence, Miro, Figma, Visio, or similar collaboration and delivery tools.
• Experience working alongside UX designers, researchers, product managers, or service designers.
• Exposure to data-driven product development, automation initiatives, or AI-enabled solutions.Understanding of customer journey mapping, service design, or user-centred design approaches.
• Experience operating in global teams across multiple locations and time zones.
• BCS Business Analysis certification or equivalent professional qualification.

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please [e-mail]