Product Architect Packet Portfolio

Zayo Group Holdings, Inc.; United Kingdom; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid working

Health & disability insurance

Pension up to 8%

Discounts

Paid time off

Employee assistance

Job summary

Zayo Europe is seeking a technically strong Packet Product Architect to shape, scale and evolve its packet product portfolio. You will work across Product, Engineering, Architecture and Operations to translate strategy into scalable, standardised, and operationally ready network capabilities.

The role requires packet networking expertise, strong commercial awareness and the ability to turn technical capabilities into repeatable, cost-effective product outcomes.

Qualifications

• Proven experience in a Product Solutions Architect or similar role in telecoms.
• Strong packet networking, IP services, routing and VPN knowledge.
• Ability to translate customer and commercial needs into scalable solutions.
• Experience collaborating with Product, Engineering and Operations teams.
• Awareness of cost drivers and commercial impact of design choices.
• Experience creating solution playbooks and technical standards.
• Excellent communication, with ability to influence senior stakeholders.
• Self-starter with delivery mindset in a fast-paced global org.
• French and/or German language skills advantageous.

Responsibilities

• Guide packet product roadmap with Commercial Product Manager, shaping priorities based on network capability and customer requirements.
• Coordinate roadmap releases, architecture alignment, release standards and onboarding.
• Drive adoption of new technologies and network capabilities to improve performance and cost efficiency.
• Design network architecture to support product expansion, resilience, and cost-effective delivery.
• Own the product cost base and identify optimisation opportunities.
• Define, document and maintain product standards, playbooks and delivery procedures.
• Engage with Ops and Eng to lead network route planning and standardisation for scalability and efficiency.
• Onboard and train Ops on new releases, enhancements, standards and processes.
• Ensure new products are operationally ready and aligned to engineering standards.
• Act as the technical product authority for the Packet portfolio and provide Tier 4 support.

Skills

Packet networking

IP services

Routing

Peering

Ethernet

DIA

VPN

Network architecture

Communication

Leadership

Job description

Company Description

At Zayo Europe, we’re driven by a bold vision to power the world through connectivity. We’ve built and operated the critical fibre networks that keep businesses, communities, and economies connected. In 2024, we embarked on an exciting new chapter as a standalone company - a milestone that empowers us to innovate, grow, and lead with greater agility. As we continue to evolve, our mission remains clear: to deliver fast, reliable, and scalable infrastructure that fuels the digital world.

Overview

Zayo Europe is seeking a technically strong and commercially aware Packet Product Architect to help shape, scale and evolve Zayo’s packet product portfolio. This role sits at the intersection of Product, Engineering, Architecture and Operations, ensuring product strategy is translated into scalable, standardised and operationally ready network capabilities. The Product Architect will provide technical leadership across the packet product lifecycle, from roadmap input and architecture design through to release delivery, operational onboarding, technical standards and support for complex customer solutions. The role requires packet networking expertise, strong commercial awareness and the ability to turn technical capabilities into repeatable, cost-effective and customer-focused product outcomes. Success in this role requires excellent communication, strong cross-functional influence, a hands-on approach to technical delivery, and a clear focus on standardisation, scalability, cost-optimisation and operational readiness.

Responsibilities

• Partner with the Commercial Product Manager to provide technical input into the packet product roadmap, shaping priorities based on network capability, product strategy, customer requirements, cost optimisation and operational scalability.
• Deliver roadmap releases, coordinating technical readiness, architecture alignment, release standards, documentation and operational onboarding.
• Drive adoption of new technologies, features and network capabilities that improve product performance, scalability, cost efficiency and customer outcomes.
• Design network architecture to support product expansion, new capabilities, resilience, performance and cost-effective delivery.
• Own the product cost base, working with Product, Finance, Engineering and Operations to understand cost drivers and identify optimisation opportunities.
• Define, document and maintain product standards, technical playbooks, delivery procedures and operational handover materials.
• Engage with Operations and Engineering teams to lead network route planning and standardisation to improve consistency, scalability, performance, resilience and operational efficiency.
• Liaise, onboard and train Operations teams on new technology releases, product enhancements, standards and delivery processes.
• Ensure new products, features and capabilities are operationally ready, supportable and aligned to Zayo’s engineering standards.

Advanced Technical Support & Collaboration

• Act as the technical product authority for the Packet portfolio, providing expert guidance on complex or bespoke customer solutions.
• Provide Tier 4 product support to Solution Engineers, Solution Architects and technical delivery teams.
• Work closely with Commercial Product Managers, Engineering, Architecture, Operations to align technical execution with product strategy.
• Use product, network, cost and operational data to identify improvement opportunities and drive continuous optimisation across the Packet portfolio.

Qualifications

• Proven experience in a Product Solutions Architect, Product Architect, Solution Architect, Network Architect or similar role within telecoms, network connectivity or Layer 2 / Layer 3 services.
• Strong understanding of packet networking, IP services, routing, peering, Ethernet, DIA, IP Transit, VPN and underlying network architecture.
• Experience translating customer, product and commercial requirements into scalable, standardised and supportable technical solutions.
• Experience supporting complex or bespoke customer solutions with Solution Engineering, Product, Engineering, Architecture and Operations teams.
• Strong awareness of product cost drivers, cost optimisation and the commercial impact of technical design decisions.
• Experience creating or maintaining solution playbooks, technical standards, delivery procedures and product documentation.
• Excellent communication skills, with the ability to explain complex technical solutions to technical, commercial and senior stakeholders.
• Self-starter with a strong delivery mindset and the ability to lead through influence in a fast-paced, global, matrixed organisation.
• French and/or German language skills advantageous.

UK Rewards

• Competitive compensation including annual incentive plan
• Hybrid working
• Excellent benefits including health, disability and life insurance
• Pension with higher employer contributions up to 8%
• Retail and fitness membership discounts
• Generous paid time off policy including enhanced paid parental leave, 25 days paid time off, one floating day and two volunteer days off per annum
• Employee assistance programs including mental health, wellbeing and medical support

Zayo Europe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, ethnic or national origin, disability status, genetics, military service status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, redundancy, transfer, leaves of absence, compensation and training.

Welcome Zayo Europe provides equal employment opportunities to all individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or disability.

Are You Ready to Think Big?

At Zayo Europe, we’re ambitious and authentic. Teamwork is how we get things done, whether it’s our focus on exceeding customer expectations or celebrating and growing our unique and dynamic culture. Our employees are driven and committed, with many options to connect and engage in our inclusive environment. You can read more about us here.